Task card 9
1. Technology: the importance of computer skills for the workplace of the future
2. Communications: how to ensure that e-mail is used appropriately by staff for internal and external communication
3. Staff Development: how to administer a staff budget effectively
Task card 10
1. Market Research: the importance of finding out about customers’ habits and attitudes
2. Financial Management: how to identify ways of reducing costs in a company
3. Communication: how to achieve an effective working relationship between different departments within a company
Task card 11
1. Communication Skills: the importance of understanding cultural differences when working in an international environment
2. Personnel Management: the importance of providing employees with clear job descriptions
3. Company Growth: how to ensure that company growth proceeds at the optimum rate
Task card 12
1. Time Management: how to manage a heavy workload effectively
2. Health and Safety: the importance to a company of having a Health and Safety policy
3. Human Resources: how to ensure that staff at all levels receive appropriate feedback on individual performance
第三部分：共7分钟，两个阶段
这一部分分为两个阶段，两个学生首先要进行3分钟的交流。考官会这样操作考试：
Now, this part of the test is a discussion activity.
You have about 30 seconds to read this task carefully, and then about 3 minutes to discuss and decide about it together. You’re expected to give reasons for your decisions and opinions. You don’t need to write anything. Is that clear?
Employee of the Year Award
Your company has decided to introduce an Employee of the Year award. You have been given the task of organising this scheme.
Discuss, and decide together:
l What criteria should be used to select the winner
l Which people inside and outside the company should be asked to help choose the winner
l What kinds of rewards would be most suitable for the winner.
这时老师递给两位考生一张纸上面会有文字性的提示，放在桌子的中间，让两位考生能同时看到，方便后面的讨论。
之后老师说：
Are you ready to begin? I’ll just listen ant then ask you to stop after about 3 minutes. Please speak so that we can hear you.
在这部分的交流中你要注意一定要给对方机会。不要自己忘乎所以的高谈阔论，而对方连一句嘴都插不进来。你在非常善谈的情况下，一定要给对方留有机会。比如你可以说What do you think? // Do you think day trip or extra day’s holiday is a good way to reward the employee of the year?当对方说出自己的想法后，你还可以说I think so. // I agree with you.// Your idea sounds practical.
同时，如果你的同伴在表达上不够理想时，如果你能伸出“援助之手”的话，考官在评定你交流能力时就会给你很高的评价。
最后你还一定要记住要与对方就上述各点达成一个共识。Can we say that giving company shares is the most rewarding way for the best employee because it can really make every member of staff become the real owner of the company, thus stimulating their initiative and originality. Do you think so? B: Yes, I totally agree with you. It is the most rewarding way for the employee.
这部分考试的后半部分是就刚才探讨的话题进行更深入的讨论，以期使考生的语言能力发挥到极限，从而给考生以一个客观正确的评估。以上面这道题为例，它的附加问题可能会是这样的：
* Are awards an effective way of motivating staff? (why? /Why not?)
* Are there any disadvantages in having awards of this type? (Why)
* What other ways are there of maintaining motivation among employees?
* How important is it for staff to work as members of a team? (Why?)
* What effect is the increase in part-time and freelance work likely to have on employer-employee relationships in a company? (Why?)
这部分的问题是从具体到抽象进行排列的。因为时间比较紧张，所以老师在提问时会选择其中的一个或两个。老师选择提问的对象往往是那些在上面讨论部分不积极的学生。所以你如果想争取主动，你就应该在上一个轮次的讨论中多说几句。
下面的例子供大家在课后做口语训练，最好能为自己找一个搭档进行模拟考试的练习。
例二：
Mobile phones
The company you work for has decided to give mobile phones to its employees. You have been asked to help create a policy regarding mobile phone use.
what rules there should be regarding the use of company mobilel phones
whether all staff should be given mobile phonesl
Do you think a mobile phone helps people to work morel efficiently?
Do you think people should have their mobile phones switchedl off during meetings?
Do you think bosses should call their employeesl outside office hours to discuss work?
Do you think the use of mobile phonesl in businesses will increase in the future?
What problems could companiesl have when they give their employees mobile phones or laptop computers?
Howl do you think business communications will change in the future?
例三：
Inspection visit
Next month a group from Head Office will inspect the supermarket branch where you work. You have been asked by your manager to help with preparations for the inspection visit.
Whatl information you need from Head Office before the visit
What the advantagesl and disadvantages are of telling staff about the visit
Why do you think large companies inspect theirl branches?
What do you think company managers should look at when inspectingl one of their branches?
What do you think are the disadvantages of companyl inspections?
In what other ways could companies ensure the same level ofl service across all their branches?
How do you think companies encouragel higher standards in their branches?
What do you think companies should dol for staff who do their jobs well?
