学习重点
1.Homework review
2.Vocabulary study --- business, experience; data, criteria
3.Types of company structure
4.Flexible working
5.Oral practice --- career ambitions, your ideal kind of employer
6.Business passage reading
7.Homework
I. Homework review
Date: November 15, 2003
Report on: the necessity of an additional receptionist for the Overseas Travel Department
Introduction
This reports sets out to assess the necessity to recruit a new receptionist for the Overseas Travel department.
Reasons of the recruitment
More and more people are interested in travelling abroad and our department, which deals with all overseas travel, is getting an increase of about 5% additional enquiries every day.
The customer’s first point of contact with us is with our receptionists, either by telephone or face-to-face, and our present receptionist, though a very conscientious worker, simply cannot keep up with the continual increase in enquiries.
Duties
We badly need an additional receptionist, to share the work of the existing receptionist, dealing with enquiries by telephone, fax and e-mail as well as greeting clients who call in person and directing them to the appropriate Travel Advisors in our department.
Two receptionists will mean that there will be minimum delay in dealing with customers. We shall also be able to keep our reception desk open throughout the day, instead of having to close it for lunch as at present. Many customers are free only at lunchtime and our receptionists can have staggering lunch breaks.
The cost of employing an additional receptionist will be more than covered by the additional business we will be able to attract and handle.
Qualities
The additional receptionist should be fluent in Putonghua and English and a good knowledge of Japanese would be an advantage.
The new receptionist should be very well-presented and able to handle a wide variety of actual and potential clients in a friendly way. She/He should be able to work well with colleagues and should be fully computer-literate. Patience, empathy and understanding of individual needs are further essential qualities.
Recommendation
It is recommended, therefore, a newly appointed receptionist is badly needed to handle the large increase of enquiries and assure us of our expansion plans in overseas markets.
Wang Li
Head of overseas Travel Department
New words in the report
conscientious adjective careful to do everything that it is your job or duty to do有责任心的
A conscientious teacher may feel inclined to take work home.
a conscientious and hard-working student
ￚconscientiously adverb
ￚconscientiousness noun [uncountable]
his conscientiousness and loyalty to the company 他的责任心和对公司的忠诚
staggering adjective extremely great or surprising 杰出的，令人惊讶的
ￚsynonym amazing
The cost was a staggering $10 million. 价格贵得惊人，高达1000万美元。
The financial impact on the town was staggering. 对这座城镇的财政影响非常大。
ￚstaggeringly adverb
a staggeringly beautiful landscape 美不胜收的景色
empathy noun [uncountable]
the ability to understand other people’s feelings and problems 理解力，同情心
empathy with/for
She had great empathy with people. 她对人民很有同情心。
ￚempathetic also empathic adjective
Vocabulary Study
II. Vocabulary Study
不是所有的名词都只是一种类型的名词，即可数名词或是不可数名词。其实，还有大量的名词兼顾两种分类，但意思并不相同。这次课只举两个例子，今后的会学更多有类似用法的词汇。
business noun
▶BUYING OR SELLING GOODS OR SERVICES◀
[uncountable] the activity of making money by producing or buying and selling goods, or providing services 生意
We do business with a number of Italian companies.
set up/start up in business
business activities/interests etc
▶COMPANY◀
[countable] an organization such as a company, shop, or factory that produces or sells goods or provides a service 公司
She now has her own $25 million home-shopping business.
They don’t know how to run a business.
▶WHAT SOMEONE SHOULD BE INVOLVED IN◀
[uncountable]
if something is not your business or none of your business, you should not be involved in it or ask about it 事情
It’s none of your business how much I weigh.
experience noun
▶KNOWLEDGE/SKILL◀
[uncountable] knowledge or skill that you gain from doing a job or activity, or the process of doing this 经验
He had no previous experience of managing a farm.
▶KNOWLEDGE OF LIFE◀
[uncountable] knowledge that you gain about life and the world by being in different situations and meeting different people, or the process of gaining this
in somebody’s experience
In his experience, women did not like getting their feet wet and muddy.
▶SOMETHING THAT HAPPENS◀
[countable] something that happens to you or something you do, especially when this has an effect on what you feel or think 经历
childhood experiences
名词除了有可数和不可数之分外，英语学习者还必须了解它们的词形，是单数还是复数。
staff noun
▶WORKERS◀
[C also + plural verb British English] the people who work for an organization
They employ a total of 150 staff.
The staff were very helpful.
staff of 10/50 etc
Our department has a staff of seven.
medical/academic/library etc staff
a strike by ambulance staff
one of our longest-serving staff members
member of staff British English
I’d like to welcome a new member of staff.
data noun [plural,uncountable]
1 information or facts信息或事实
The research involves collecting data from two random samples. 该研究包括从两个随机的样本中收集数据。
data on
data on pesticide use 杀虫剂使用的信息
experimental/historical/statistical etc data 试验/历史/统计信息
detailed research data 详细的研究信息
2 information in a form that can be stored and used, especially on a computer 数据
It’s possible to store a lot more data on a DVD. 用DVD可以存储更多的数据。
data storage/transfer/retrieval 数据存储/转录/撤出
criterion noun plural criteria [countable usually plural]
a standard that you use to judge something or make a decision about something标准
the criteria we use to select candidates 我们选择应征者的标准
criterion for
the criteria for measuring how good schools are 评判学校是否优秀的标准
Academic ability is not the sole criterion for admission to the college. 学术能力并不是大学入学的唯一标准。
a set of criteria for identifying people who are genuinely ill and unable to work
meet/satisfy/fulfil criteria 满足要求
To qualify for a grant, students must satisfy certain criteria. 为了能够得到资助，学生们必须要满足一定的要求。
u 练习1：请翻译
我们公司共有10名员工。
我们公司又来了一名新员工。
大量数据显示…..。
我们选择雇员的标准是……..。
参考答案：
Our company has 10 staff in total.
There is a new member of staff in our company.
Extensive data indicate that…
The critieria we recruit employees are …..
u 练习2：请翻译
1. 我们需要找到一位经验丰富的前台接待。
2. 他们公司主要经营家用电器。
参考答案：
1. We need to find a receptionist with rich experience
The main business activities are electric home appliances. Types of company structure
