（7）道歉信
道歉信是写信人对未尽之事向收信人表示歉意。所有道歉信都需要注意的是：解释的理由要真实而详细，态度要诚恳、语言要诚挚，从而使收信人理解，并达到最终谅解。道歉信的内容可包括：1）表示歉意并说明道歉的事因；2）解释自己的难处或苦衷；3）请求原谅或提出补救的方法。
常用套语有：
表达歉意：There’s no excuse for … I forgot to ….
I am indeed very sorry for …, but believe I had no intention to…
Here is my deepest apology for ...
Please forgive me for …
解释苦衷：The fact is that I had …/ Unfortunately I …/ I had a small accident …/ I have some urgent business to deal with My behavior yesterday was inexcusable, and I must tell you how …
请求原谅提出补救方法：I want you to know how badly feel about… and to assure you that it will not happen again.
I realize that particular… is irreplaceable, but I hope you will use the enclosed check to purchase a similar one.
I hope this situation can be mended to everyone’s satisfaction.
I can only hope you will forgive … on my part.
范例1
Directions:
You have received a complaint letter from your customer for the mix-up of order #: 26429782. Write a letter to him to 1) express your apology 2) explain the reason 3) provide the solution and offer the compensation.
Dear Mr. Bicman:
I apologize for the mix-up of. We have just implemented a new packaging system that still has a few bugs to be worked out, but we did fix your order and sent it out this morning. For your trouble, we have enclosed a $25 gift certificate which can be used at any of our stores. Once again I would like to apologize for the mix-up in your order and any inconveniences this may have caused you.
Sincerely,
Li Ming
范例2 2008年硕士研究生入学考试作文题（见真题分析）
（8）感谢信
感谢信的目的是感激对方为自己的付出，感激之情要传达得真挚自然，不要刻意夸大。感谢信所涉及的内容多种多样，比如可以感谢对方替自己做了一件事情，在自己痛苦时安慰了自己，出席了自己的宴会等等。其内容包括：1）表达感激之情2）回顾事情的经过 3）肯定对方帮助的价值以及对自己的影响，表达自己回报的愿望。
常用套语有：
表达感激之情：Thanks so much for…；Abundant thanks to … for…
I’m writing to express my heartfelt thanks for …
On behalf of my whole family, I wish to extend our heartfelt thanks for all the trouble you had taken in …I must write to thank you for inviting me to…
肯定对方帮助的价值及影响：You will never know how much we appreciated your kind and practical help. Your …meant more than I can express in wordsNothing can be more precious for me than your…
表达回报的愿望：I hope I can return the favor someday … Do call on me if I can ever return the favor.
感谢信中比较特殊是求职者面试后给面试官写的信。此类感谢信的内容不只是感谢，而是一般感谢信和求职信的结合。其主要内容包括：（1）感谢对方给你面谈的机会，并注明你面试的时间和所求的职位；（2）说明你对该公司、该职位的兴趣，强调你的知识与技能符合公司的需要，表示自己能为公司的发展做出贡献。也可以补充说明或澄清在面谈中忽略或没有讲明的问题（3）重申你对该职位的兴趣，主动提供更多的材料，表示期待他们的消息。
Directions: You have just attended an interview in Apfel Incorporated for the position of marketing analyst. Write a letter of appreciation to the interviewer Mr. David Wayne. Your letter should include the following points:
1） express your appreciation for the interview
2) tell about your job-related skills and experience
Dear Mr. Wayne，
Thank you very much for taking the time from your busy schedule last Friday to interview me for the marketing analyst position at Apfel Incorporated. After our meeting, I am convinced that your company is an excellent place for my career.
I am extremely excited about the position and believe that my skills are a good match for the company. As you may remember, I completed a project that is similar in nature to the work I would be doing at your company. I believe that I could make an immediate contribution to Apfel Incorporated.
Please let me know if I can provide you with any additional information about my background or goals. My email address is LiMing@yahoo.com, and my phone number is 12345678. I look forward to hearing from you soon.
YYours sincerely,
Li Ming
三、其他应用文
（一）告示与通知Notice and Announcement
告示、通知之类的应用文，写法灵活多样，有正式和非正式等多种形式，其目的均为告诉公众某件事或某项活动。文字要求简洁易懂，表达直截了当。这部分又可分为两类，一类是有关部门就某事发出的通知或张贴的告示，此类文件要求结构严谨，用词确切，通常使用比较正式的文体。另一类是关于会议或活动的简单通知，此类文章至少需要包含以下内容：时间、地点、活动内容。
范例：
Prince Alfred Park
NOTICE
Parking of vehicles, playing of golf, walking of dogs and the riding of bicycles is prohibited in this park. Unauthorized vehicles are prohibited in this park.
Town Clerk
ANNOUNCEMENT
A TALK ON
“ENGLISH TEACHING IN SHENZHEN”
will be given by
Comrade Wu Mingliang
on Saturday, May 10
at 8:30 a. m.
in Room C510
English Department Office
ANNOUNCEMENT
CONCERNED STUDENTS! We need volunteers to work with kids between the ages of 7 & 17 years. You would be able to gain valuable experiences while working in an activity of your choice (i.e. pool, gym, photography, dancing, weight lifting, etc.). For further information, please contact Barb Graham at the Memorial Boys’and Girls’Club (434-6054).
（二）便笺(便条) Note
便笺是一种简短信函，形式比书信简单，多使用非正式文体。内容可包括：时间、收信人、事由、写信人。通常不写发信人地址，开头甚至可以略去Dear等称呼,结尾也可略去祝贺的话和Yours sincerely等语言。其使用语言特点是通常情况下比一般的信函更接近口语。由于写信人和收信人对互相的情况都十分熟悉，因此一般的客套话均省略。
范例：
May 2
Jack,
I’m afraid that Ihave to go at 12:00 today to meet an overseas visitor (from Beijing). Could you please ring me to make another time? Many thanks.
Ted
5thNovember, 1991.
Dear Mr. Lin,
Iam writing to tell you how grateful Iam for all you did for me in Beijing. I hope that you will contact me if there is anything Ican do for you. In particular, Iwould be most glad to send you or the Department any books you need.
Yours sincerely,
(Signature)
Professor T. R. Stevens
（三）备忘录 Memo
备忘录的主要作用是为雇员传达信息，它一般局限于公司或部门内部的交流，本公司或部门之外的人一般看不到。其主要功能包括：1.提供会议摘要；2.为主管人员与职员之间的交流提供更便捷的渠道；3.确认电话交谈或会面的内容。
备忘录一般使用非正式文体，但也可以根据内容及收文人与发文人之间关系而具体决定，例如向上级报道重要事情就需要使用正式文体。如果备忘录内容不止一个，则可以采取分段的形式，也可采用数字编号。
备忘录的结构形式一般包括以下几个部分：
（1）标题：Memo位于第一行正中。
（2）信头（Headings）：包括To，From，Subject和Date等措词。To后面接收件人姓名、职务等；From后面接备忘录写作者的姓名（注意作者姓名前面不用Dr.，Miss，Mr.，Ms之类的称呼）；Subject后是备忘录主要内容的概括性小标题；Date后写日期。
（3）正文段落：主题下面空两行写正文，不用称呼和结尾礼词。
（4）打字员姓名首字母（Reference Initials）：写在正文末行空一行的地方。
（5）附件（Enclosure）
范例：
Memo
To: All Staff
From: Robert White, Managing Director
Date: Jan. 10 2004
Subject: Entertainments Or Gifts During Spring Festival
At around this time of year many invitations are received from companies and clients to Spring Festival dinners. Gifts are also sometimes received. Iam sure that such offers only resultfrom a job being well done and it is certainly pleasing to know that the level of service provided by staff is appreciated.
The acceptance of any offers, entertainment or gifts can, however, lead to either a real or perceived conflict of interest. To ensure that this does not arises, all such offers should be declined and gifts returned.
Ishould appreciate your understanding and cooperation.
R. W.
