exercise one
part one
questions 1-12
you will hear a speaker addressing a group of business people at the beginning of a training course. he is telling them about the timetable for the first day.
as you listen, for questions 1-12, complete the notes, using up to 3 words or a number.
you will hear the recording twice.
general:
the morning session begins at ________________1_____________________________.
the course is called ______________2________________.
the day’s work:
the main task for the day is to ______________3______________.
two things to take into account are your product’s ____________4__________ and your _________5______.
don’t spend time thinking about the __________________6____________________.
the most important thing today is to use your ________________7________________________.
each group should produce a _______________8_______________.
before meeting together again, each group should choose a ____________9_______________.
evening options:
the subject of this evening’s talk is the _______________10_______________________.
an __________11___________ will take place in the davidson room.
if you want meet an advertising editor, go to _____________12___________________.
part two
questions 13-22
you will hear extracts from five different people all work in the Offices of a large company talking about letters they have just received.
for each extract there are tow tasks. for task one, choose what was in the letter received from list a-h. . for task two choose the response the speaker intends to make from the list i-p.
you will hear the recording twice.
task one – what the letter contains
for questions 13-17, match the extracts with the descriptions of what was in the letter, listed a-h.
for each extract, choose what was in the letter received from list a-h.
write one letter a-h next to the number of the extract.
13. ___ a an enquiry about future plans
14. ___ b a complaint about a product
15. ___ c aGREement with a recent decision
16. ___ d a request for an appointment
17. ___ e an order for a new product
f thanks for assistance
g an invitation to attend a presentation
h an apology for delay
task two – response
for question 18-22, match the extracts with the responses, listed i-p.
for each extract, choose the response the speaker intends to make.
write one letter i-p next to the number of the extract.
18. ___ i waiting before taking any action
19. ___ i writing to apologize
20. ___ k passing it on to another department
21. ___ l arranging a meeting
22. ___ m asking for further details
n writing to express thanks
o writing to complain
p phoning to discuss a problem
part three
questions 23 - 30
you will hear a radio interview with martha flowers, the managing director of the max chain of sandwich bars.
choose the correct phrase to complete each sentence or answer the question.
23 martha started her business because
a someone asked her to.
b she saw a good opportunity.
c she had a lot of experience in fast food.
24 martha says the first three years of the business were
a not very successful.
b surprisingly good.
c very interesting.
25 how does max try to follow the example of fast food chains
a by working faster
b by using cheap products
c by working efficiently
26 what does martha say about office diaries?
a she thinks that, unfortunately, they are necessary.
b she never uses one at all.
c her secretary keeps one for her.
27 what does martha say about her employees?
a they must listen more carefully to what customers say.
b she finds what they can tell her very useful.
c it is difficult to recruit enough good quality staff.
28 according to martha, what is the most important factor in max’s success?
a the same customers keep buying their products.
b they only sell the best quality products.
c they have high profit margin.
29 martha’s advice to anyone who is starting a new business is to
a look for an area with few competitors.
b keep yourself well informed about competitors.
c try to offer lower prices than your competitors.
30 what surprises martha about other companies?
a they don’t monitor their competitors’ activities.
b they are unaware of their own weaknesses.
c they don’t act on the information they have.
part one
question 1-12
you will hear a successful executive addressing a group of trainees on a business course. she is describing her job to them.
as you listen, for questions 1-12, complete the notes using up to three words or a number.
you will hear the recording twice.
her day:
1. the first problem is to find a ____________________________________________.
2. how many opportunities she has depends on how many _____________________ she is discussing.
3. just before leaving the office she always ________________________________.
meetings:
4. she meets dairy with her ____________________________________________.
5. the maximum length of these meeting is ____________________________.
6. once a week she meets the ______________________________________.
7. they discuss _________________________________________________.
8. once a month she gives a ____________ to her colleagues.
9. as preparation for this she has to ____________________ from various departments.
background:
10. a qualification from the _____________________ is essential.
11. you also need a maters in _____________________________________.
12. for this job, __________________________________ is the most important quality.
part two
question 13-22
you will hear five different people talking about the meeting they’ve attended or are about to attend.
for each extract there are two tasks. for task one, choose the person who is speaking from the list a-h. for task two, choose the person the speaker is talking to from the list i-p.
choose the person who is speaking from the list a-h.
task one – person who is speaking
for questions 13-17, match the extracts with the people listed a-h.
for each extract, choose the person who is speaking.
write one letter a-h next to the number of the extract.
13. ___ a the personnel manager
14. ___ b the training manager
15. ___ c the managing director
16. ___ d the manager of office supplies
17. ___ e the marketing manager
f a temporary clerk
g the junior finance manager
h the finance director
task two – who the speaker is talking to
for question 18-22, match the extract with the person the speaker is talking to, listed i-p.
for each extract, choose the person the speaker is talking to.
write one letter i-p next to the number of the extract.
18. ___ i a manager in the same company
19. ___ j a fellow passenger on the train to work
20. ___ k a clerk in another department
21. ___ l the staff in his / her department
22. ___ m the participants at the meeting
n his wife / her husband
o a rather forgetful member of the department
p a representative from another company
part three
questions 23 - 30
you will hear part of a conversation between two managers from different companies, a woman called elizabeth and a man called steven.
choose the correct phrase to complete each sentence or answer the question.
23 elizabeth says at the beginning that her company is
a planning to expand.
b small and not very rich.
c doing rather badly at the moment.
24 steven thinks that his computer system
a is just as fast as the latest systems.
b is much faster than elizabeth’s present system.
c is completely different to the newest systems.
25 steven believes that the real reason the computers in his company are being replaced is
a so that the business can move into the international market.
b because of a difference of opinion in his company.
c because their clients will like it.
26 elizabeth thinks that the price steven is asking
a includes the price of installation and servicing.
b is within the amount her company has budgeted for.
c is a perfectly reasonable price for the equipment.
27 steven agrees that his company will
a install the system and pay part of the servicing costs.
b pay the costs of servicing for the first year.
c install and service the system.
28 steven offers to train elizabeth’s staff to use the system, provided thatJ}b=:QB`^7/TpP(本 文来 源于 3COME考试频道外语园地BEC htTP://WWw.reader8.com/exam/]J}b=:QB`^7/TpP
a the trainers go to elizabeth’s company.
b only a limited number of people receive training.
c elizabeth’s company doesn’t try to compete with his.
29 how does elizabeth’s company differ from steven’s?
a it is likely to become larger than steven’s in the future.
b it is concerned only with a specialized area of the market.
c it has started to operate in more than one country.
30 what does steven say about the chairs?
a he will have difficulty getting permission to include them.
b he will be able to give them to elizabeth as part of the deal.
c it is unreasonable of elizabeth to ask for them.
part one
question 1-12
you will hear the manager of on course ltd, a business training company, giving his staff instructions about a business summer school they are organizing, which begins tomorrow.
as you listen, for questions 1-12, complete the notes using up to three words or a number.
you will hear the recording twice.
on course limited – briefing notes for staff on business summer school.
general preparation:
1. the number of participants has increased by _____________________.
2. extra bedrooms are being provided in ____________________.
3. the place to take taxis is _____________________________.
4. before the welcome function, the ___________________ will have to be ready.
catering arrangements:
5. the latest time to begin breakfast is ___________________________.
6. lunch on thursday is at 12.30 because of the ______________ that day.
7. participants must choose where to have any _________________.
details of course sessions:
9. there’s been a cancellation of the video session about _________.
10. on wednesday, john hynes talks about marketing and _____________.
11. eva rosa talks about _________________ on friday.
12. the mobile phone number is on __________________.
part two
question 13-22
you will hear five different people from a business school talking about the relocation of branches to one single center.
for each extract, there are two tasks. for task one, choose the person who is speaking from the list a-h. for task two, choose the opinion that person express from list i-p.
you will hear the recording twice.
task one – person
for questions 13-17, match the extracts with the people, listed a-h.
for each extract, choose the person who is speaking.
write one letter a-h next to the number of the extract.
13. ___ a a cleaner
14. ___ b a head of department
15. ___ c a student
16. ___ d a lecturer
17. ___ e a receptionist
f the proprietor
g an agent
h the technician
task two – opinion
for question 18-22, match the extracts with what people say, listed i-p.
for each extract, choose the opinion expressed.
write one letter i-p next to the number of the extract.
18. ___ i thinks that the cost of administration will be reduced
19. ___ j supposes that some jobs will be lost
20. ___ k hopes that number of students will increase
21. ___ l believe that punctuality and attendance will improve
22. ___ m is confident that most students will be pleased
n thinks that the school’s image will be damaged
o says that the information technology facilities will benefit
p feels that the re-organization will be very complicated
part three
questions 18-22
you will hear a discussion between a man called malcolm and a woman called wendy, who have just been interviewing candidates for a job.
for each question 23-30 mark one letter, a, b or c, for the correct answer.
23 at the beginning of their conversation, malcolm and wendy agree trial
a the woman was the best choice.
b the interviews were hard work.
c all the candidates were good.
24 ms stephens
a has a lot of public relations experience.
b has studied public relations.
c has worked for a public relations company.
25 mr. white is
a older than ms stephens.
b younger than ms stephens.
c the same age as ms stephens.
26 why is wendy concerned about mr. white?
a because his approach may be out of date
b because he is too old for this position
c because he may not be flexible enough
27 what does maicolm suggest about mr. white?
a that he would be a disadvantage to the company
b that they speak to him again
c that he has doubts about himX3 &eJ`i7^@0U\_&F ( 3COME考试频道 外语园地BEC )X3 &eJ`i7^@0U\_&FhTTp://wWw.reader8.com/exam/
28 wendy tells malcolm that next time they can only interview
a two people.
b three people.
c four people.
29 who does wendy say has a good cv?
a mr. smith
b mr. jones
c ms stephens
30 who has worked in advertising?
a mr. smith
b ms stephens
c mr. jones
part one
questions 1-12
you will hear a speaker addressing a group of investors attending a dinner to celebrate a confectionery company’s one hundredth birthday.
as you listen, for questions 1 – 12, complete the notes using up to three words or a number.
you will hear the recording twice.
rewards for shareholders
1. they will be able to try the company’s new __________ product.
2. they will also receive a ___________________________ per share.
the present situation
3. sales have decreased in the last ________________________.
4. shares are expected to increase in value by ______________ in the near future.
5. the company’s main rivals are enormous ____________________ companies.
company history
6. the company was originally a ____________________ business.
7. it recently became an ____________________________.
the future
8. the company has set a high _________________________ for the future.
9. it does not intend to offer _______________________________ on its products.
10. the company will spend more money on __________________________.
11. the company anticipates trade with countries in _________________.
12. the company expects bigger sales to _________________________.
part two
questions 13-22
you will hear five different people talking about a meeting they have just attended.
for each extract there are two tasks. for task one, choose the reason for each meeting from the list a-h. for task two, choose the way that each person reacted to the meeting from list i-p.
task one – reason
for questions 13-17, match the extracts with the reasons, listed a-h.
for each extract, choose the reason for the meeting.
write one letter a-h next to the number of the extract.
13. ___ a to discuss sales targets
14. ___ b to present a new idea
15. ___ c to demonstrate a new product
16. ___ d to elect a new chairman
17. ___ e to analyze a problem
f to discuss expansion
g to decide on redundancies
h to vote to issue shares
task two – reaction
for question 18-22, match the extracts with the reactions, listed i-p.
for each extract, choose the way the speaker reacted.
write one letter i-p next to the number of the extract.
18. ___ i thought it was very interesting
19. ___ j felt nervous about speaking
20. ___ k was not happy with the decisions made
21. ___ l found it confusing
22. ___ m disagreed strongly with someone
n thought it was very boring
o lost his/her temper with someone
p agreed with the final decision
part three
you will hear a radio presenter interviewing a businesswoman called linda taylor.
for each question 23 - 30 mark one letter, a, b or c. for the correct answer.
23 what do we learn about linda taylor?
a she has set up an airline.
b she has recently bought out an airline.
c she is in charge of an airline.
24 what new development has taken place at bellair?
a they have installed new machinery.
b they have opened a new workshop.
c they have bought modern planes.
25 what problems did they have to resolve?
a new engineers had to be employed.
b the legal process was difficult.
c some staff had to be re-trained.
26 she has formed an alliance with SUNlines in order to increase bellair’s
a involvement in tourism.
b profit margins..
c number of flights.
27 bellair ticket prices have been reduced on
a domestic flights.
b all flights.
c international flights.
28 what change has been made in the marketing arrangements?
a a new consultancy has been contracted.
b a new director has been appointed.
c the present department has been expanded.
29 linda went into aviation to
a fulfill a dream.
b earn a high salary.
c follow family tradition.
30 what does linda think is the key to success?
a believing in oneself
b the right qualifications
c having good luck
part one
questions 1-12
you will hear part of a radio program on business topics. the presenter is talking about a company called fast-save.
as you listen, for questions 1-12, complete the notes using up to three words or a number.
you will hear the recording twice.
fast-save limited.
the company history:
1. fast-save’s original name was ___________________.
2. after 1970, it took over some ______________________.
3. in 1932 it introduced many __________________________ products.
4. fast-save’s advertising slogan was ____________________.
present situation:
5. problems have arisen because competitors have _____________ fast-save.
6. this has led to a considerable fall in its _____________________.
7. however, it still has substantial ______________________________.
8. it continues to be able to employ the _____________________.
the compnay’s future:
9. it is taking steps to develop a ________________________.
10. it has decided that customers are not mainly interested in buying.
11. fast-save will be altering the _________________________ it keeps in its shops.
12. a key advantage for fast-save is that it has reliable _________________.
part two
question 13-22
you will hear five different talking about courses they are going to do.
for each extract there are two tasks. for task one, choose the speaker’s reason for doing a course from the list a-h. for task two, choose the opinion that each person expresses about doing a course, from list i-p
task one – reason
for question 13-17, match the extracts with the reasons, listed a-h.
for each extract choose the reason for doing the course.
write one letter a-h next to the number of the extract.
13. ___ a wants to change departments
14. ___ b is being made to get a qualification
15. ___ c wants to learn how to use new technology
16. ___ d thinks it is necessary to be competitive
17. ___ e hopes to work in a foreign country
f is in competition with a colleague
g hopes to avoid losing his-her job
h is going to train others
task two – opinion
for question 18-22, match the extracts with the opinions people express, listed i-p.
for each extract, choose the opinion expressed.
write one letter i-p next to the number of the extract.
18. ___ i is worried about forgetting new information
19. ___ j isn’t keen on the traveling involved
20. ___ k thinks more people should take similar courses
21. ___ l complains about a lack of information
22. ___ m finds it difficult to organize studies
n is looking forward to meeting new people
o thinks the cost will be worth it
p believes the effort will not be valued
part three
questions 23-30
questions 23 - 30
you will hear a radio interview between a journalist and the chairwoman of a shoe manufacturing company.
for each question 23 - 30 mark one letter a, b or c, for the correct answer.
23 jean chapel looks at people’s shoes because
a she needs ideas for new designs.
b she wants to know the market.
c the company asks her to.
24 one of the founders of chapel’s was jean’s
a grandfather.
b cousin.
c father.
25 before a family member can work for chapel’s they must have
a bought shares in the company.
b gained a professional qualification.
c worked for another company.
26 jean’s son has succeeded in
a increasing factory output greatly.
b selling more of their products overseas.
c supplying 70% of shoes bought in france.
27 every week the company
a exports 8000 pairs of shoes.
b sells 250 pairs of shoes.
c makes 8000 pairs of shoes.
28 what has happened to the country’s shoe industry in recent years?
a it has lost 80% of its export market
b it has been damaged very badly.
c it has increased its profits by 23%.
29 chapel’s deals with foreign competition by
a maintaining quality.
b making shoes more cheaply.
c making more shoes.
30 what is jean worried about?
a she will have to pay 8% dub’ in the future.
b other countries have unfair advantages.
c her business share has fallen by 5%.
part one
questions 1-12
you will hear the general manager of artis ltd giving her staff instructions about the arrangements for a visit to the company by a group of international agents.
as you listen, for questions 1-12, complete the notes using up to three words or a number.
you will hear the recording twice.
artis limited
arrival
briefing notes for visit of foreign agents.
1. the agents will be brought to artis ________________________ at 9 a.m.
2. the agents will need to be taken to the ____________________ by 9.30 a.m.
rest of day
3. the first place for the agents to see is the ______________________.
4. the second place is the _________________________ departemtn.
5. in the cafeteria, a video of the new __________________ will be shown.
6. the last place they will visit will be the ________________________.
must remember
7. all staff must ________________________________.
8. it’s necessary to have two ______________ available at all times.
9. each agent must be given an ______________________ before the presentation.
10. the agent from bolivia needs an ___________________.
evening entertainment
11. the latest time to arrive at the restaurant is _________________.
12. the _________ will be at 9 p.m.
part two
questions 13-22
you will hear five different people talking about a special training program for their company.
for each extract, there are two tasks. for task one, choose the person who is speaking from the list a-h. for task two, choose the opinion that each person expresses from the list i-p.
you will hear the recording twice.
task one – person
for questions 13-17, match the extracts with the people, listed a-h.
for each extract, choose the person who is speaking.
write one letter a-h next to the number of the extract.
13. ___ a the sales director
14. ___ b the managing director
15. ___ c a secretary
16. ___ d a new junior manager
17. ___ e the advertising manager
f the finance director
g the catering manager
h the information technology manager
task two – opinion
for questions 18-22, match the extracts with what the people say, listed a-h.
for each extract, choose the opinion expressed.
write one letter i-p next to the number of the extract.
18. ___ i there are good ideas, but little of practical value.
19. ___ j the sessions go on too long.
20. ___ k it may be difficult to remember everything.
21. ___ l there are too many specialized sessions.
22. ___ m the eating arrangements should be improved.
n technology isn’t being given enough importance
o the training methods are old-fashioned.
p people expect too much from the program.
part three
questions 23-30
you will hear part of a conversation between two company employees, a woman called rose and a man called steve.
for each question 23 - 30 mark one letter, a, b or c, for the correct answer.
23 the main benefit of suggestions schemes is that they improve?sF]Z6f]ZVF tgiG(此_资_料_转_贴_于_学_习_网_外语园地_BEC]hTtP://wWw.reader8.com/exam/?sF]Z6f]ZVF tgiG
a profitability
b motivation.
c efficiency.
24 when receiving a suggestion, it’s essential to
a publicize it
b implement it
c research it
25 in this scheme, it will be necessary, to exclude
a staff in research and development
b junior staff.
c senior management
26 the reward for a successful suggestion will be paid
a over a five year period.
b after three years.
c at a fifth of the total value.
27 when starting the scheme, rose and steve will emphasize how it could
a increase sales.
b be enjoyable.
c help promotion.
28 the scheme will be started at
a a regional office.
b head office.
c an offices.
29 start will make their suggestions by
a using a special box.
b sending a memo.
c telephoning.
30 rose and steve will report to the board on
a the quality of suggestions.
b the value of suggestions.
c the number of suggestions.
part two
1. spot dictation:
1. i was quite surprised to get their letter, actually. ____________ they’ve done nothing but complain about everything. there always seemed to be something wrong. so it’s strange that they ______ ______ so many of ___________. especially they’re relatively ______. we’ve only ____________________ for a month. they want us to deliver sixty september.
2. well, ___ wrote to them ________ thanking them for their help over the accounting matter. i’ve just had a ______. __________________ we ____________________ reduce costs, which is ______ to know. but they want us to cut back even more.
______suggested that i ___________________________ to see if they could make more savings. but ___ think ____________________. so ____________________________________. if they’re really insistent, they’ll write again. but i don’t think __________________________________________.
3. i’ve just _________________ about that actually. they ______________ __________________. they _____________________ our decision to expand within australia, so _____ they ______________________________go into new zealand as well. i don’t want to give too much away until we know what they are doing. i was going to write and ask for further details of their _________________, __________________. i think it will be better done _____________. so i’d ask my secretary to ___________________ for next week. and hopefully it will be fairly friendly.
4. about two months ago, we ______________________ that they were selling. but they still ________________. now they’ve written to say ___________________________. they ____________ to deliver them ______________________. that’s lucky, because i ___________________ write to complain about them taking so long. ___________________, but i still don’t think we ought to just accept it. so _______________________ to talk about the problems. if we don’t say anything, then the same thing will just happen again next time. but i’d like to keep informal _____________.
5. i said i wanted to ___________ to harrison. so ____________ to say they ________________________. apparently _________________________. ________________ everyone in the sales and marketing to go. of course they’re__________________________, as he’s the ______ in their ______. the problem is i wanted the opportunity to have a __________ discussion with him. i don’t want to just listen to a lecture with a lot of other people. so i’m going to ________ saying i am ____ of course for __________ but i’ve ____________________.
part three
1. spot dictation:
23.
i started it because i was hungry really. there was ________ to _____________________________. and i ______________________. i set up the business with a partner.
24.
however the first three years were ________. we ______________________________________________. we just didn’t have ____________________ of what we wanted, and frankly we were _________________.
25.
having said that, the fast food chains do some things _____________. and i’d like us to _________________________ of how they operate. what i mean is we should _______________________________, not waste __________ or ______________.
26.
no, i am not. ___________________. i find this _________________ gives me__________________. i ____________ how you can get things done if __________________________. i am sorry for my secretary, who _____________________________, but for me it’s the only way.
27.
and we focus there not on details but on major issues. this means i can actually spend about 95% of my time listening to customers. and this is really the _____ to how i run my business life---listening to our employees, because ____________________________.
28.
we’re in a high _______ low ________ business. we only make ____________ on everything we sell, so basically we have to _____________. and the secret of success in a business like this is a ___________________. it’s as simple as that.
29-30.
i’d say, look at what other people ___________________ are doing. it’s _____________.
but doesn’t everyone monitor what their competitors are doing?
perhaps they do, but the important thing is ____________________. a lot of people seem to monitor what’s going on so they know what their feelings are. then they ______________________. i find it most extraordinary.
part two
1. are you clear about the following titles’ responsibilities?
title
responsibility
personnel manager
recruitment and selection; employee development; employee relations; employee services; pay and benefits; human resource planning
marketing manager
defining to whom where and how products/services are going to be offered; market research; guiding a firm’s marketing and sales departments;
training manager
conduct and supervise training and development programs for employees; plan, organize, and direct a wide range of training activities
managing director
provide leadership and direction for the company’s activities and operations; develop clear strategic plans; oversee the management the budgeting of the company and reporting to board; maintain an overview of all the company’s activities and operations;
2. who do you think sounds most imperative and confident and might be in charge of several departments? why?
3. spot dictation:
1. well i’m quite nervous about it to be honest. _______________________ and i’ve heard he can be a bit ___________ of younger managers. and it’s only because ___________________ that ____________ to _________ our department at today’s meeting. it’s so _____ as well. nine o’clock. that’s why i’m hoping there’re no _____ on the way today. at least we are making good time so far. that’s all i need not to be late. it’s bad enough _______________________________ today. that’s great for someone in _______________, isn’t it?
2. yes, the meeting seemed to go pretty well and we ______ all the ________ on _________. there were one or two small points that i would have liked to have got through but i can probably have _________ send up memos to ______________________ concerning these. i must say i was very ________ with _____ ideas for the future of _____ department. _________. i’m also very impressed with that young man in the _______ department. what’s his name? uh, mike. he could have quite a future in front of him like a young man. i can certainly use fresh ideas like his in ____ company.
3. i think i mentioned to you all before that at the ____________________ with the _________________ last week. ____________ that we need to __________________________. and i am interested in any suggestions that anyone in our department may come up with. you had some excellent ideas for ________ last year when we moved to __________. so if you could all give that some thought. i know, sarah that you said you looked into the possibility of _______________________ on your last trip to the czech republic, and i’ve been interested in your report, when it’s ready.
4. and andrew, have you got those figures for the suggestions for _________________ that ________________________? or were those in the file that you left in the office too? i’d like to take them with me to the ___________________ this afternoon. as it should be a good opportunity to try to persuade everyone there of _____________________, ___________________ in particular. if i’m successful in this it could mean some ____________________ for all of us in our department, so please remember to get them to me this time.
5. well i don’t’ know. _____________________________. most items on the agenda seem to be about our ___________________ or something, which has _________ to do with me. well i suppose it will affect me eventually. because if we do expand, a lot of more ______ are going to be needed. so i’ll be busy ______________ for a while. but apparently that’s _______ to be before next september. actually ___________________, though. perhaps we should think about ________________________ before then because you said something about being very busy in your job after august. we don’t want the same complication as last year.
part three
1. spot dictation:
23.
yes. i think it will be fine. as we’re __________________, _________ things are going pretty well, we __________________ the latest technology. that’s exactly why i have decided to buy ______________ as opposed to the _______.
24.
well, that’s all __________ really. obviously, since the system was first made, ______________________. and it’s slow ________________________. but the difference is still quite _________. and compared to _____________, it’s still at least____________________.
25.
well, actually there has been quite a __________________ in our company about the wisdom of replacing them. in fact i don’t think it’s necessary. but ________ feel that, because of the ___________________________, we need to keep up with the ________________. i don’t really know why, maybe, to __________________________.
26-27
well, yes, that’s also true. i am still worried about your ___________. it’s more than we’ve planned to spend.
i am afraid i’ve gone as low as i can. i’m simply not allowed to let it go any cheaper and quite honestly, elizabeth, i really do think it’s a very good price.
____. having seen what you have here, i ______ think ____________. but the _________ and _________ will ________________________.
ok, uh, well. how about if we have ____________ install the system and we will _____________________ of any necessary servicing.
28-29.
well not exactly. i said we might be able to offer some training. but i’ve rather had in mind that __________________. i really ___________ that my boss will be ______ having your staff _______________. you know, he just tends to see you as the competition.
ok. it’s a fair point. you send your people to us. mind you, i wish we were in a position to compete with you.
yes, i know.
and anyway our business is _______________________ our particular area of _______________________.
30.
and obviously we’ll need the chairs to go with your computers?
oh, i see. you certainly drive a __________, elizabeth. all right, i must say that does seem ____ enough, i think we’ll be able to ______ those ___ to you.
part one
question 1-12
you will hear the manager of on course ltd, a business training company, giving his staff instructions about a business summer school they are organizing, which begins tomorrow.
as you listen, for questions 1-12, complete the notes using up to three words or a number.
you will hear the recording twice.
on course limited – briefing notes for staff on business summer school.
general preparation:
1. the number of participants has increased by _____________________.
2. extra bedrooms are being provided in ____________________.
3. the place to take taxis is _____________________________.
4. before the welcome function, the ___________________ will have to be ready.
catering arrangements:
5. the latest time to begin breakfast is ___________________________.
6. lunch on thursday is at 12.30 because of the ______________ that day.
7. participants must choose where to have any _________________.
details of course sessions:
9. there’s been a cancellation of the video session about _________.
10. on wednesday, john hynes talks about marketing and _____________.
11. eva rosa talks about _________________ on friday.
12. the mobile phone number is on __________________.
part two
question 13-22
you will hear five different people from a business school talking about the relocation of branches to one single center.
for each extract, there are two tasks. for task one, choose the person who is speaking from the list a-h. for task two, choose the opinion that person express from list i-p.
you will hear the recording twice.
task one – person
for questions 13-17, match the extracts with the people, listed a-h.
for each extract, choose the person who is speaking.
write one letter a-h next to the number of the extract.
13. ___ a a cleaner
14. ___ b a head of department
15. ___ c a student
16. ___ d a lecturer
17. ___ e a receptionist
f the proprietor
g an agent
h the technician
task two – opinion
for question 18-22, match the extracts with what people say, listed i-p.
for each extract, choose the opinion expressed.
write one letter i-p next to the number of the extract.
18. ___ i thinks that the cost of administration will be reduced
19. ___ j supposes that some jobs will be lost
20. ___ k hopes that number of students will increase
21. ___ l believe that punctuality and attendance will improve
22. ___ m is confident that most students will be pleased
n thinks that the school’s image will be damaged
o says that the information technology facilities will benefit
p feels that the re-organization will be very complicated
part three
questions 18-22
you will hear a discussion between a man called malcolm and a woman called wendy, who have just been interviewing candidates for a job.
for each question 23-30 mark one letter, a, b or c, for the correct answer.
23 at the beginning of their conversation, malcolm and wendy agree trial
a the woman was the best choice.
b the interviews were hard work.
c all the candidates were good.
24 ms stephens
a has a lot of public relations experience.
b has studied public relations.
c has worked for a public relations company.
25 mr. white is
a older than ms stephens.
b younger than ms stephens.
c the same age as ms stephens.
26 why is wendy concerned about mr. white?
a because his approach may be out of date
b because he is too old for this position
c because he may not be flexible enough
27 what does maicolm suggest about mr. white?
a that he would be a disadvantage to the company
b that they speak to him again
c that he has doubts about him
28 wendy tells malcolm that next time they can only interview
a two people.
b three people.
c four people.
29 who does wendy say has a good cv?
a mr. smith
b mr. jones
c ms stephens
30 who has worked in advertising?
a mr. smith
b ms stephens
c mr. jones
part one
questions 1-12
you will hear a speaker addressing a group of investors attending a dinner to celebrate a confectionery company’s one hundredth birthday.
as you listen, for questions 1 – 12, complete the notes using up to three words or a number.
you will hear the recording twice.
rewards for shareholders
1. they will be able to try the company’s new __________ product.
2. they will also receive a ___________________________ per share.
the present situation
3. sales have decreased in the last ________________________.
4. shares are expected to increase in value by ______________ in the near future.
5. the company’s main rivals are enormous ____________________ companies.
company history
6. the company was originally a ____________________ business.
7. it recently became an ____________________________.
the future
8. the company has set a high _________________________ for the future.
9. it does not intend to offer _______________________________ on its products.
10. the company will spend more money on __________________________.
11. the company anticipates trade with countries in _________________.
12. the company expects bigger sales to _________________________.
part two
questions 13-22
you will hear five different people talking about a meeting they have just attended.
for each extract there are two tasks. for task one, choose the reason for each meeting from the list a-h. for task two, choose the way that each person reacted to the meeting from list i-p.
task one – reason
for questions 13-17, match the extracts with the reasons, listed a-h.
for each extract, choose the reason for the meeting.
write one letter a-h next to the number of the extract.
13. ___ a to discuss sales targets
14. ___ b to present a new idea
15. ___ c to demonstrate a new product
16. ___ d to elect a new chairman
17. ___ e to analyze a problem
f to discuss expansion
g to decide on redundancies
h to vote to issue shares
task two – reaction
for question 18-22, match the extracts with the reactions, listed i-p.
for each extract, choose the way the speaker reacted.
write one letter i-p next to the number of the extract.
18. ___ i thought it was very interesting
19. ___ j felt nervous about speaking
20. ___ k was not happy with the decisions made
21. ___ l found it confusing
22. ___ m disagreed strongly with someone
n thought it was very boring
o lost his/her temper with someone
p agreed with the final decision
part three
you will hear a radio presenter interviewing a businesswoman called linda taylor.
for each question 23 - 30 mark one letter, a, b or c. for the correct answer.
23 what do we learn about linda taylor?
a she has set up an airline.
b she has recently bought out an airline.
c she is in charge of an airline.
24 what new development has taken place at bellair?
a they have installed new machinery.
b they have opened a new workshop.
c they have bought modern planes.
25 what problems did they have to resolve?
a new engineers had to be employed.
b the legal process was difficult.
c some staff had to be re-trained.
26 she has formed an alliance with sunlines in order to increase bellair’s
a involvement in tourism.
b profit margins..
c number of flights.
27 bellair ticket prices have been reduced on
a domestic flights.
b all flights.
c international flights.
28 what change has been made in the marketing arrangements?
a a new consultancy has been contracted.
b a new director has been appointed.
c the present department has been expanded.
29 linda went into aviation to
a fulfill a dream.
b earn a high salary.
c follow family tradition.
30 what does linda think is the key to success?
a believing in oneself
b the right qualifications
c having good luck
