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Total Quality Management: Key Concepts and Case Studies |  |
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Total Quality Management: Key Concepts and Case Studies | |
Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual.
Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality.
Features two chapters on the latest ISO standardsIncludes an introduction to statistics to help the reader fully grasp content on statistical quality controlContains case studies that explore many TQM themes in real life situations 作者简介D.R Kiran has forty years of experience in both industry and academia. He has held a range of management positions including Planning Manager of Rallifan (CF division), World Bank Adviser/Instructor for Transport Managers in Tanzania, and the Principal of PMR Institute of Technology, Chennai. In Universities he has taught subjects including Total Quality Management, Professional Ethics and Maintenance Engineering Management. He is the author of 2 books, and numerous journal articles, and was presented with the coveted Bharat Excellence Award and Gold Medal for Excellence in Education in New Delhi in 2006.
目录Chapter 1: Total Quality Management: An?Overview
Chapter 2: Evolution of Total Quality Management
Chapter 3: Quality Gurus
Chapter 4: Leadership and TQM
Chapter 5: Scientific Management
Chapter 6: System Approach to Management Theory
Chapter 7: Strategic Planning
Chapter 8: Cost of Quality
Chapter 9: Organization for TQM
Chapter 10: Customer Satisfaction
Chapter 11: Total Employee Involvement
Chapter 12: Supplier Partnership
Chapter 13: Total Productive Maintenance
Chapter 14: Quality Awards
Chapter 15: Quality Circles
Chapter 16: Fundamentals of Statistics― Part I
Chapter 17: Fundamentals of Statistics― Part II
Chapter 18: Process Capability
Chapter 19: Inward Inspection
Chapter 20: Seven Traditional Tools of TQM
Chapter 21: The Seven Modern Tools of TQM
Chapter 22: Kaizen and Continuous Improvement
Chapter 23: 5S
Chapter 24: Six Sigma
Chapter 25: Lean Management
Chapter 26: Failure Modes and Effects Analysis
Chapter 27: Reliability Engineering
Chapter 28: Business Process Reengineering
Chapter 29: Benchmarking
Chapter 30: Quality Function Deployment
Chapter 31: Quality Loss Function
Chapter 32: Design for Quality
Chapter 33: Value Engineering
Chapter 34: ISO 9000 Quality Systems
Chapter 35: ISO 14000 Quality Systems
Chapter 36: Terminology Used in Japanese Management Practices
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