二、信函写作
首段：
with reference to…
further to …
I am writing in connection with …
Thank you for your letter of (date) concerning …
We have received your letter of (date), enclosing …
I am writing to …
结尾：
I look forward to receiving your reply / order / products/etc.
1. 订单类
We welcome you the order above order.
We shall be pleased to receive further orders from you.
2. 询问信息类
With reference to …, I would like to have more information about the above.
Could you tell us / could you inform us
I am writing to enquiry about …
I am interested in your …
I would like further information / details about …
We would like to know about / if …
We would be grateful if you could let us know about/if …
3. 投诉类
I am writing to complain about …
I am not satisfied with …
Unfortunately, we have not yet received your payment.
I would like to remind you of the fact that
I would like to draw your attention to (the fact that) …
I would like to point out that …
I hope that it is not necessary to remind you that …
I must therefore insist that …
I am sure you can understand my disappointment. I would therefore be glad if you could investigate this matter.
If we do not receive adequate compensation within 7 days, we will be forced to write to the local newspaper.
4. 告知变化类
Further to last week’s correspondence, I am writing to inform you that we have to make a few changes to …
I am pleased / delighted to tell you that …
Unfortunately, …
I am afraid that…
I regret to tell you that …
Please note that
It has been confirmed that
If you have any questions, please do not hesitate to contact me.
5. 邀请类
We should like to invite you...
We should be very pleased if you could...
We should be delighted if you could...
I would be very pleased to accept your invitation to …
Unfortunately, due to ......, I am unable to......
Therefore, this date is not convenient for us.
6. 道歉信
I am writing to apologise for/about
I regret that…
I am afraid that…
I am sorry that…
I apologise for…
I wish to offer my sincere apologies for…
I am sorry for any inconvenience this has caused.
I was extremely sorry to hear that
This was due to …
Unfortunately, we have been unable to …
I can assure you that we will…
I would like to offer our apologies once again and thank you being an excellent customer.
Please accept our apologies once again.
We hope that this has not caused you any in convenience.
