One small idea can ignite a revolution just as a single matchstick can start a fire.One such ideaput
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Employees First, Customers Second: Turning Conventional Management Upside Down |
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Employees First, Customers Second: Turning Conventional Management Upside Down |
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One small idea can ignite a revolution just as a single matchstick can start a fire.
One such idea—putting employees first and customers second—sparked a revolution at HCL Technologies, the IT services giant.
In this candid and personal account, Vineet Nayar—HCLT’s celebrated CEO—recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.
By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.
Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by:
• Creating a sense of urgency by enabling the employees to see the truth of the company’s current state as well as feel the “romance” of its possible future state
• Creating a culture of trust by pushing the envelope of transparency in communication and information sharing
• Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone
• Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of “change” to the employee in the value zone
Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.
网友对Employees First, Customers Second: Turning Conventional Management Upside Down的评论
A surprisingly human telling and mentoring tone wrappers a message that shouldn't be missed by those in leadership positions. No matter your title, that's you.
Interesting to learn how an Indian based company managed to become such a main competitor in the IT Outsourcing space. However, I don't think there is anything really new......each and every Entrepreneur behaves a little bit like the same!!
Very good product!!
Great seller!
Vineet is humble in his success and forthright in his failures. Real examples of what it takes to turn a 30,000 employee international icon growing at 30% upside down and still come out on top.
A great story about how to re-invent your business by putting your people first - everyone says it but few follow through. It takes vision, courage and engagement - Vineet shows all these traits. I've recommended this book to a lot of execs.
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