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Internal Marketing: Directions for Management

2017-07-26 
Bringing together contributions from leading writers in the field of service marketing and managemen
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Internal Marketing: Directions for Management

Bringing together contributions from leading writers in the field of service marketing and management, this book represents a much-needed source of current research and conceptual development in internal marketing. Key themes and issues explored include:


* the social model of marketing
* the human resource management perspective
* marketing and service management
* quality management
* organizational development
* corporate identity, image and reputation
* corporate communication.


Comprising new theoretical and empirical work, this book also features in depth case studies covering a wide range of sector and industry applications.

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I was very disappointed in this book. The information I read on the back cover was not what was actually presented in the book. Do not waste your money.

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