The Call Center Handbook: The Complete Guide to Starting, Running, and Improving
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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving |
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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving |
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基本信息·出版社：CMP
·页码：280 页
·出版日期：2003年11月
·ISBN：1578203058
·条形码：9781578203055
·装帧：平装
·正文语种：英语
·丛书名：Call Center Handbook
内容简介 在线阅读本书
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem.
The Call Center Handbook is a complete guide to starting, running, and im
Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.
作者简介 Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of
Call Center Savvy and co-author of
Call Center Dictionary.
