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The Fine Art of the Big Talk: How to Win Clients, Deliver Great Presentations, a |  |
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The Fine Art of the Big Talk: How to Win Clients, Deliver Great Presentations, a | |
Debra includes specific advice on exactly what to say, when to say it, and what body language to use to achieve the desired results. Learn how to:
Become skilled at the art of quiet negotiation
Determine your "sales" message
Keep meetings on track and stick to an agenda
Analyze what your body language conveys (often it's not what you think!)
Overcome public-speaking fears
Offer feedback to employees and bosses alike in a constructive, productive way
Reduce conflict in the office and with customers and clients
Fire someone or deny someone an expected promotion
Inform that longtime supplier that his products haven't met with quality standards lately, and tell that major customer that her shipment is going to be late
Master e-mail and voice messaging etiquette, and make a positive impression every time . . . and much more.
The Fine Art of The Big Talk is the perfect book for CEOs, managers, and principals, as well as staff and administration, who want to gain techniques that result in improved work environments, increased revenues, and positive interactions in the workplace.
作者简介 Debra Fine is an internationally recognized conversation expert, and the author of The Fine Art of Small Talk. She presents speeches and programs for companies across the country and internationally, including General Electric, the University of Chicago Graduate School of Business, Lockheed Martin, CB Commercial Real Estate Group, GlaxoSmithKline, and the American Bar Association. Debra lives in Denver, Colorado.
媒体推荐 "Debra Fine's excellent writing skills make it very easy to follow the compelling points she makes about verbal skills. As I read Big Talk, I felt that she had directed her presentation specifically to me and my industry." -- Mark Ballenger, EVP and Managing Director, Grubb & Ellis, Denver
"The most essential communication skill today is engaging others in conversations that create relationships and achieve results. The Fine Art of Big Talk provides us with all the techniques and tactics we need to win over the people we live with and work alongside. I can't recommend this book enough. It's a must-have!" -- Susan Fenner, Ph.D., Education and Professional Development Manager, IAAP
专业书评 From Publishers Weekly
Written by popular speaker and conversation guru Fine (The Fine Art of Small Talk), this volume takes the reader through the steps of big talk, the entrée of conversation after the appetizer of small talk that is required for times when conversational skills are critical. The book aims to help readers master the subtleties of conversation to their advantage, from skills such as knowing their audience, using silence as a tool and improving timing to upping the ante and dealing with stage fright. The advice itself is basic, yet readers may yearn for more nuanced guidance. In Recognize the Danger Signs, the author emphasizes elements such as eye contact and a firm handshake. Other tips are more advanced. A chapter called Up the Ante walks the reader through how to get a raise, while another chapter, Tech Talk, addresses how to properly use e-mail and other electronic forms, which extend the book's focus beyond talk. More buffet than entrée, this volume offers some useful tips and others one could do without. (Jan.)
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