Business Process Management, Second Edition: Practical Guidelines to Successful

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		Business Process Management, Second Edition: Practical Guidelines to Successful
		Business Process Management, Second Edition: Practical Guidelines to Successful

基本信息·出版社：Butterworth-Heinemann
·页码：504 页
·出版日期：2008年03月
·ISBN：0750686561
·条形码：9780750686563
·装帧：平装
·正文语种：英语

内容简介 Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization.

This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture.

* A proven step-by-step framework for the Business Process Management practitioner

* Features practical tools, explanations, guidance and over 50 case studies to illustrate best practice

* New edition includes checklists of all phases & steps, summaries of tools per phase, and an overview of business process trends
作者简介 John Jeston has extensive experience in the business and IT industries, where for over 30 years he has covered project management, Business Process Management (BPM), business process re-engineering, systems development, outsourcing, and general management. In addition to his roles as a consultant, he has held the positions of Financial Controller, Divisional Manager, Director of a software company, HR Director and Chief Information Officer. John is an internationally recognised expert in BPM strategy and implementation. He currently manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings.^Johan Nelis has international experience as a hands-on Business Process Management Consultant. He established and managed a BPM practice of 30 consultants in the Netherlands. He established the Dutch BPM Forum. He is Lead Consultant at a BPM consultancy, where he provides strategic advice on business process services and supervises a team of BPM consultants.
编辑推荐 Review
This book shouldnt be unusual, but it is. It should have been written a long time ago, but it wasnt. All books on business process management should be similar to it, but they arent. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasnt been. Whats exceptional about the book is its extraordinary common sense. Tom Davenport Professor and Director of Research Babson Executive Education, Babson College --This text refers to an out of print or unavailable edition of this title.

Review
This book shouldnt be unusual, but it is. It should have been written a long time ago, but it wasnt. All books on business process management should be similar to it, but they arent. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasnt been.

Whats exceptional about the book is its extraordinary common sense.

Tom Davenport
Professor and Director of Research
Babson Executive Education, Babson College --This text refers to an out of print or unavailable edition of this title.

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