Management by Process: A Practical Road-map to sustainable Business Process Mana

商家名称	信用等级	购买信息	订购本书
		Management by Process: A Practical Road-map to sustainable Business Process Mana
		Management by Process: A Practical Road-map to sustainable Business Process Mana

基本信息·出版社：Butterworth-Heinemann
·页码：322 页
·出版日期：2008年05月
·ISBN：0750687614
·条形码：9780750687614
·装帧：平装
·正文语种：英语

内容简介 Business Processes are one of the critical drivers for any organisation in realizing their organizational strategic objectives. This means that management must constantly review and realign organizational processes to reflect the massively unfixed nature of business demands, such as changing market circumstances; the changing demands of new customer and existing customers; new products and pricing; changes in strategy; and linking processes to new partners and suppliers.

Establishing and maintaining a process-focused organization is critical as organizations are pressured to keep achieving further growth and profitability, preferably in double digits, whilst the avenues available for achieving this growth are getting more and more restricted due to legislation, global competition and saturation in the market place.
This highly accessible book provides a clear and thorough exposition of the six key dimensions necessary for the creation of a process-focused organization: * process governance * strategic alignment * methods (execution/implementation) * people * culture * technology.

Each of these critical Dimensions are given a systematic and revealing treatment, examining each Dimension in terms of: * Importance * Key trends in this area * Elements that comprise the dimension * Detailed description of the elements that comprise the ideal or visionary position * Road map of how to get there from various starting positions.

* Encompasses best practices and an overview of the most important tools and methods
* Provides case studies of success and failure and a practical and logical approach to the implementation of a BPM solution
* Easy-to-read to gain a full understanding of BPM and easy-to-use as a reference tool during projects
作者简介 John Jeston has extensive experience in the business and IT industries, where for over 30 years he has covered project management, Business Process Management (BPM), business process re-engineering, systems development, outsourcing, and general management. In addition to his roles as a consultant, he has held the positions of Financial Controller, Divisional Manager, Director of a software company, HR Director and Chief Information Officer. John is an internationally recognised expert in BPM strategy and implementation. He currently manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings.^Johan Nelis has international experience as a hands-on Business Process Management Consultant. He established and managed a BPM practice of 30 consultants in the Netherlands. He established the Dutch BPM Forum. He is Lead Consultant at a BPM consultancy, where he provides strategic advice on business process services and supervises a team of BPM consultants.
编辑推荐 Review
"The increased risks caused by global warming, terrorism and pandemics demand that the next generation of emergency managers not only be trained in the basics of disaster response tactical operations but also educated in preparedness, mitigation and long-term recovery planning and programs. Tom Phelan has built a solid case for how future generations of emergency managers can bridge this education gap based on case studies and real world experience. This book is a must read for all students hoping to build a career in emergency management..."--George Haddow, Principal, Bullock & Haddow LLC and co-author of Introduction to Emergency Management. "I applaud Dr. Phelan for writing this book for a number of reasons. First, I hold him in high regard, so getting someone of his caliber to take the time to share his insight and experience is a rare treat in our industry, which will benefit anyone who reads it. Second, his insight into the relationship between management and tactical operations is right on the money. Better coordination between first responders and emergency managers is key to achieving timely and well-coordinated results when minutes and dollars matter. Third, his involvement in organizations which focus on partnerships and private/public coordination is an important aspect of emergency planning that needs more attention. Organizations like Private and Public Businesses Inc., InfraGard, ChicagoFirst, the Chicago-based Lake Cook Critical Infrastructure Partnership and others across the country are doing wonderful work, but improved awareness through excellent references like this book is critical to continuing to communicate the message."--John Jackson, Executive Vice-President, Fusion Risk Management, Inc., and President, Chicago InfraGard Chapter "NEWS FROM THIS YEAR'S WORLD CONFERENCE ON DISASTER MANAGEMENT: Tom Phelan, Ed.D., presented a breakout session titled 'Emergency Management and Tactical Response Operations: Bridging the Gap,' in which he challenged attendees to rethink some of the field's fundamentals. He suggested, for example, that emergency managers might be prepared by college courses than by experience in fire, EMS or law enforcement, and pointed out that as of January 2010, the IAEM will require a bachelor's degree for its Certified Emergency Manager designation. Fortunately, he added, there are currently about 150 college programs in emergency management or homeland security in the U.S."--Scott Baltic, editor, Homeland1 newsletter

Review
"The increased risks caused by global warming, terrorism and pandemics demand that the next generation of emergency managers not only be trained in the basics of disaster response tactical operations but also educated in preparedness, mitigation and long-term recovery planning and programs. Tom Phelan has built a solid case for how future generations of emergency managers can bridge this education gap based on case studies and real world experience. This book is a must read for all students hoping to build a career in emergency management..."--George Haddow, Principal, Bullock & Haddow LLC and co-author of Introduction to Emergency Management.

"I applaud Dr. Phelan for writing this book for a number of reasons. First, I hold him in high regard, so getting someone of his caliber to take the time to share his insight and experience is a rare treat in our industry, which will benefit anyone who reads it. Second, his insight into the relationship between management and tactical operations is right on the money. Better coordination between first responders and emergency managers is key to achieving timely and well-coordinated results when minutes and dollars matter. Third, his involvement in organizations which focus on partnerships and private/public coordination is an important aspect of emergency planning that needs more attention. Organizations like Private and Public Businesses Inc., InfraGard, ChicagoFirst, the Chicago-based Lake Cook Critical Infrastructure Partnership and others across the country are doing wonderful work, but improved awareness through excellent references like this book is critical to continuing to communicate the message."--John Jackson, Executive Vice-President, Fusion Risk Management, Inc., and President, Chicago InfraGard Chapter

"NEWS FROM THIS YEAR'S WORLD CONFERENCE ON DISASTER MANAGEMENT: Tom Phelan, Ed.D., presented a breakout session titled 'Emergency Management and Tactical Response Operations: Bridging the Gap,' in which he challenged attendees to rethink some of the field's fundamentals. He suggested, for example, that emergency managers might be prepared by college courses than by experience in fire, EMS or law enforcement, and pointed out that as of January 2010, the IAEM will require a bachelor's degree for its Certified Emergency Manager designation. Fortunately, he added, there are currently about 150 college programs in emergency management or homeland security in the U.S."--Scott Baltic, editor, Homeland1 newsletter

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