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Thank God It's Monday!: How to Create a Workplace You and Your Customers Love |  |
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Thank God It's Monday!: How to Create a Workplace You and Your Customers Love | |
Today’s #1 Secret of Profitability and Performance
“Thank God Roxanne is willing to share her special mix of motivation and proven methods to supercharge your workplace. Readers will move from ‘Thank God It’s Monday’ to ‘I Wish Every Day Could Be Monday.’”
Harvey Mackay, author of the New York Times #1 bestseller Swim With the Sharks Without Being Eaten Alive
"Thank God It's Monday! is a mantra all organizations should chant. This book helps you not only see the joy that work can bring but it gives you ways to bring it to life. Buy this book only if you truly want to transform your organization."
John Christensen, creator of the FISH! Philosophy and coauthor of FISH!
“I love this book! Roxanne Emmerich’s ability to transform organizations is nothing short of miraculous. She’s the real deal. Every employer should have this book for every employee, AND any person who wants to be happy at work needs to buy it for themselves.”
Jack Canfield, author of The Success Principles and coauthor of the Chicken Soup for the Soul? series
“Roxanne Emmerich provides an important reminder that trust, integrity, accountability, and FUN are the cornerstones of real business results. Changing the culture of your workplace can be challenging but delivers an undeniable return. Given we spend at least a third of our adult lives at work, we should all aim to wake up after the weekend and shout, ‘TGIM!’”
Jeffrey Hayzlett, Chief Marketing Officer, Eastman Kodak Company
“Read Thank God It’s Monday! and let Roxanne Emmerich’s engaging stories and inspiring ideas help you create passion in your organization. The words ‘love’ and ‘work’ can be used in the same sentence!”
Ken Blanchard, coauthor of The One Minute Manager? and author of Leading at a Higher Level
Thank God It’s Monday! is about loving what you’re doing and creating massive results. Roxanne Emmerich introduces you to two CEOs: one desperately struggling to stay afloat and another who’s discovered a better route to growth and profitability. As you join them both on their journey, you’ll gain valuable insights for jumpstarting positive change from anywhere in the organization…replacing dysfunctional organizational behaviors with passion and creativity…overcoming setbacks…making vision and values actually work!
Whether you’re on the front line, in an office, or running the show, you’ll see how to:
? Replace dysfunctional behaviors with passion and creativity
? Overcome setbacks with a “bring it on” attitude
? Breathe results-generating life into vision and values
? Think big and make big things happen
Thank God It’s Monday! presents a unique approach that makes an impact on three groups at once:
? Employees discover how to win at work and love their work
? Companies turn around results quickly and profoundly
? Customers experience a powerful and visible commitment to their success
You will shift from a “why we can’t” to a “how we can” workplace...in one day! Your customers will go crazy about you. You will find yourself loving to go to work where everyone exclaims, Thank God It’s Monday!
Roxanne Emmerich has consulted with half of the nation’s top 1% performing financial institutions as well as hundreds of other business leaders. Her book, Profit-Growth Banking, has been called “the bible of successful business.”
A 20-year management consultant and three-time Entrepreneur of the Year winner, Roxanne has proven that companies grow when their people grow. Thank God It’s Monday! outlines a system for bringing profits and fun to business. She shows how to create a "Thank God It’s Monday" workplace with employees on fire and a bottom line that proves it. She uses her "Kick-Butt Kick-Off" strategy to create immediate culture shifts and achieve tangible results.
A member of the National Speakers Hall of Fame, she is noted by Sales and Marketing Management magazine as one of the most requested speakers for instilling a “bring it on” attitude. She has written hundreds of articles and is frequently interviewed by national media for practical business insights.
A distinguished alum of the University of Wisconsin, Roxanne served as a key advisor to former Wisconsin Governor Tommy Thompson and as Editor-in-Chief of Extraordinary Banker magazine. She is also the founder of Permission to Be Extraordinary Summit, an executive breakthrough program run by her company, The Emmerich Group.
Roxanne resides in Minneapolis with her husband and children.
www.EmmerichGroup.com
Today’s #1 Secret of Profitability and Performance
“Thank God Roxanne is willing to share her special mix of motivation and proven methods to supercharge your workplace. Readers will move from ‘Thank God It’s Monday’ to ‘I Wish Every Day Could Be Monday.’”
Harvey Mackay, author of the New York Times #1 bestseller Swim With the Sharks Without Being Eaten Alive
"Thank God It's Monday! is a mantra all organizations should chant. This book helps you not only see the joy that work can bring but it gives you ways to bring it to life. Buy this book only if you truly want to transform your organization."
John Christensen, creator of the FISH! Philosophy and coauthor of FISH!
“I love this book! Roxanne Emmerich’s ability to transform organizations is nothing short of miraculous. She’s the real deal. Every employer should have this book for every employee, AND any person who wants to be happy at work needs to buy it for themselves.”
Jack Canfield, author of The Success Principles and coauthor of the Chicken Soup for the Soul® series
“Roxanne Emmerich provides an important reminder that trust, integrity, accountability, and FUN are the cornerstones of real business results. Changing the culture of your workplace can be challenging but delivers an undeniable return. Given we spend at least a third of our adult lives at work, we should all aim to wake up after the weekend and shout, ‘TGIM!’”
Jeffrey Hayzlett, Chief Marketing Officer, Eastman Kodak Company
“Read Thank God It’s Monday! and let Roxanne Emmerich’s engaging stories and inspiring ideas help you create passion in your organization. The words ‘love’ and ‘work’ can be used in the same sentence!”
Ken Blanchard, coauthor of The One Minute Manager® and author of Leading at a Higher Level
Thank God It’s Monday! is about loving what you’re doing and creating massive results. Roxanne Emmerich introduces you to two CEOs: one desperately struggling to stay afloat and another who’s discovered a better route to growth and profitability. As you join them both on their journey, you’ll gain valuable insights for jumpstarting positive change from anywhere in the organization…replacing dysfunctional organizational behaviors with passion and creativity…overcoming setbacks…making vision and values actually work!
Whether you’re on the front line, in an office, or running the show, you’ll see how to:
• Replace dysfunctional behaviors with passion and creativity
• Overcome setbacks with a “bring it on” attitude
• Breathe results-generating life into vision and values
• Think big and make big things happen
Thank God It’s Monday! presents a unique approach that makes an impact on three groups at once:
• Employees discover how to win at work and love their work
• Companies turn around results quickly and profoundly
• Customers experience a powerful and visible commitment to their success
You will shift from a “why we can’t” to a “how we can” workplace...in one day! Your customers will go crazy about you. You will find yourself loving to go to work where everyone exclaims, Thank God It’s Monday!
Guest Review: John Christensen on Thank God It’s Monday!
Introduction 1
Part I A Problem…or an Opportunity?
Chapter 1 “Thank God It’s Monday” 5
Chapter 2 There Really ARE Good Places to Work 9
Chapter 3 But I’ve Got a Business to Run 17
Chapter 4 Who Can Take Action–Everyone! 25
Part II Rock Your World: Initiating Change
Chapter 5 Shifting a Company’s Gears: The Unreasonable Premise 31
Chapter 6 Tales from the Trenches: Front-Line Workers Who Can Think Big 41
Chapter 7 Vision it Possible 49
Chapter 8 Commit to Your Commitments 57
Chapter 9 Have Yourself a Kick-Butt Kick-Off 63
Chapter 10 Hooplas & High Fives & Cheerleading: The Everyday Celebration 71
Chapter 11 Hooplas & High Fives & Cheerleading: The Ongoing Everyday Celebration 75
Chapter 12 Measure Everything! 81
Part III The “How To” Toolbox for Making Any Workplace Better
Chapter 13 Get a Brand New Attitude 91
Chapter 14 Enthusiasm: Light That Fire in Your Belly 99
Chapter 15 Life Balance: Show Up Fully No Matter Where You Are 103
Chapter 16 Values as Your True North 111
Chapter 17 Bravely Go Beyond the Job Description 115
Chapter 18 Giving: Ignited Spirits Through Profound Service 119
Part IV Obstacles…or Minor Speed Bumps? Clear the Road Blocks and Saboteurs:
Ground Rules to Keep Dark Moments in the Past from Poisoning the Glorious Future
Chapter 19 What We Have Here is a Failure to Communicate…Clearly 129
Chapter 20 Vanish the Energy Vampires 135
Chapter 21 Bust the Baditudes 141
Chapter 22 Better off Somewhere Else? Get on the Happy Bus…or Get off the Bus 149
Chapter 23 Gossip: The Hurt that Never Heals 153
Chapter 24 Understanding Perspective: Always Being Right Can Be Wrong 159
Chapter 25 Clean Up Your Messes and Mistakes: Restore Trust 163
Epilogue One Last Thing 167
Index 171
“Oh, great you say. A book about having fun at work. Whoop-de-rah.”
I’ve heard it all by now. Serious business people think that means going around with a lot of happy talk while painting smiley faces on everything. They couldn’t be more wrong.
In point of fact, fun is a byproduct of the approach I advocate. What you’re really after is to grow the business by being more efficient at what you do and being linked with your customers at a human and meaningful level, and that all can happen when you have a more motivated workplace. This means you need to have a workplace people enjoy, including your customers. Especially your customers.
This is a time-tested approach that many, many companies have used to get very real, surprisingly super-sized results. As a consultant I have had the privilege to partner in creating profound change for hundreds of companies. We repeatedly see significant shifts in growth and profits within six months! Many businesses double profits and size within three years. You can see a large sampling of testimonials at the front of the book. This predictable, repeatable process really works. It’s all I do, which makes me the right person to share this process and the real-life stories of people and businesses that have embraced it.
In the book, you’ll hear a lot of stories. I’ve changed the names to protect the guilty as well as the innocent. But the stories are all about real people. You may recognize some of the characters from where you work, the good as well as the bad. Stories work better than my showing you a lot of pie charts and graphs be-cause the secret is all about people—you and your people and the people with whom you connect on a daily basis.
The most exciting part is that positive, measurable changes that really matter can begin in a single day. Mind you, it’s going to take some diligent follow-up as you roll out new standards and refresh your vision. But the best way for you to understand this is to read on.
—Roxanne Emmerich
Today’s #1 Secret of Profitability and Performance“Thank God Roxanne is willing to share her special mix of motivation and proven methods to supercharge your workplace. Readers will move from ‘Thank God It’s Monday’ to ‘I Wish Every Day Could Be Monday.’”
—Harvey Mackay, author of the New York Times #1 bestseller
Swim With the Sharks Without Being Eaten Alive
“I love this book! Roxanne Emmerich’s ability to transform organizations is nothing short of miraculous. She’s the real deal. Every employer should have this book for every employee AND any person who wants to be happy at work needs to buy it for themselves.”
—Jack Canfield, author of The Success Principles and coauthor
of the Chicken Soup for the Soul® series
“Roxanne Emmerich provides an important reminder that trust, integrity, accountability and FUN are the cornerstones of real business results. Changing the culture of your workplace can be challenging, but delivers an undeniable return. Given we spend at least a third of our adult lives at work, we should all aim to wake up after the weekend and shout, ‘TGIM!’”
—Jeffrey Hayzlett, Chief Marketing Officer, Eastman Kodak Company
“Read Thank God It’s Monday! and let Roxanne Emmerich’s engaging stories and inspiring ideas help you create passion in your organization. The words ‘love’ and ‘work’ can be used in the same sentence!”
—Ken Blanchard, coauthor of The One Minute Manager®
and author of Leading at a Higher Level
“Roxanne motivates both men and women to cooperate in a manner that is engaging, brilliant and inspiring.”
—John Gray author of Men Are From Mars, Women Are From Venus.
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