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Leading with Cultural Intelligence: The New Secret to Success |  |
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Leading with Cultural Intelligence: The New Secret to Success | |
You’ve gotten used to managing a diverse workforce. You deal with vendors across the globe. You see people as people, whether they’re Chinese, Indian, Mexican, or American. You know the basic protocols to follow and the taboos to avoid. Still, when you arrive in another country or sit down to negotiate with someone from a different culture, you feel anxious and awkward, and often wind up saying or doing something wrong. You’re not alone. Seventy percent of international ventures fail because of cultural differences. Do you need to speak multiple languages and have a Ph.D. in international relations to succeed in these global times? The reassuring reality is that you don’t need to master all the norms and nuances of the myriad of cultures you encounter. What you need is CQ. That’s short for Cultural Intelligence, a new set of skills and sensitivities that picks up where EQ leaves off.
Leading with Cultural Intelligence is a groundbreaking guide to developing the repertoire and perspective to lead across a wide range of cultures—effectively, respectfully, and confidently. A global leadership consultant, David Livermore presents a proven model for success in any unfamiliar cultural context. It’s easy to grasp and follow, yet radically different from simplistic approaches that focus on mimicking other cultures’ gestures and phrases. Rooted in rigorous research spanning 25 countries, the CQ way of relating to and inspiring people from different national, ethnic, and organizational cultures is an ongoing cycle. You’ll learn how to lead cross-culturally—and continually grow in proficiency and comfort—by applying a process with four key components:
Drive. What’s your motivation for this cross-cultural assignment? How can you increase your confidence level?
Knowledge. What specific cultural systems, issues, and values do you need to understand?
Strategy. What information do you need to map out a successful cross-cultural plan? What assumptions do you need to check?
Action. What communication style and behaviors should you adapt for this intercultural interaction?
At every step, you’ll find helpful summaries and best practices. You’ll also gain valuable insights into common situations, from eating unfamiliar local delicacies to apologizing, through the stories of frequent cross-cultural travelers.
With Leading with Cultural Intelligence as your trusted compass, you’ll be able to thrive in the global business climate and handle multicultural hurdles in your own backyard. By raising your CQ, you’ll also contribute to the greater good of equal humanity for all.
David Livermore, Ph.D., is Executive Director of the Global Learning Center in Grand Rapids, Michigan. In addition, he is a Senior Research Consultant with the Cultural Intelligence Center in East Lansing, Michigan, and a Visiting Research Fellow at Nanyang Technological University in Singapore. He has done consulting and training with leaders in 75 countries across the Americas, Africa, Asia, Australia, and Europe.
Visit www.davidlivermore.com
DAVID LIVERMORE, PH.D. (Grand Rapids, MI) is the Executive Director of the Global Learning Center in Grand Rapids, Michigan. In addition, Dave is Senior Consultant and Research Fellow with the Cultural Intelligence Center in East Lansing, Michigan and a visiting research fellow at Nanyang Technological University in Singapore. Dave has done training and consulting with leaders in 75 countries across the Americas, Africa, Asia, Australia, and Europe.
What Business Leaders Are Saying About Leading with Cultural Intelligence, David Livermore’s Groundbreaking Field Guide to Navigating a World of Constant Multicultural Challenges:
“As more companies go global, we need a better understanding of how to function as leaders across cultural boundaries. Now more than ever, our shrinking world needs what’s in David Livermore’s new book!” — Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level
“Inspired and intensely enjoyable . . . Livermore brilliantly presents a fresh new way of grappling with the nuances and complexities of cross-cultural experiences. Based on solid academic research and years of personal experience, Leading with Cultural Intelligence is a groundbreaking book . . . A must-read for every twenty-first century leader.” — Jim Kouzes, award-winning coauthor of the bestselling book The Leadership Challenge and Dean’s Executive Professor of Leadership, Leavey School of Business, Santa Clara University
“For those leaders who want to succeed in today’s increasingly global and interdependent environment, Leading with Cultural Intelligence is for you. Now, more than ever, applying this simple four-step cycle will prepare you for tomorrow’s world.” — Paul Polman, Chief Executive Officer, Unilever
“A must-read book for anyone who interacts with people from different cultures.” — Lynn Shore, Professor of Management and Co-Director, Institute for Inclusiveness and Diversity in Organizations, San Diego State University
“An essential tool for working, living, and leading in a world without borders.” — Dick DeVos, President, The Windquest Group, and former president of Amway Global
“This book should be required reading for every business school student . . . especially those Ph.D. students! I am grateful to Livermore for putting this knowledge into such a readable and informative package.” — Cynthia Beath, Professor Emerita, McCombs School of Business, University of Texas at Austin
CONTENTS
Foreword by Soon Ang, Ph.D., and Linn Van Dyne, Ph.D.
Preface
Acknowledgments
Part I: What Is CQ and Why Do I Need It?
1. You Lead Across a Multicultural Terrain: Why CQ?
2. You Need a Map for the Journey: CQ Overview
Part II: How Do I Become More Culturally Intelligent?
3. Whet Your Appetite: CQ Drive (Step 1)
4. Study the Topography: CQ Knowledge (Step 2a)
5. Dig Beneath the Terrain: CQ Knowledge (Step 2b)
6. Turn Off the Cruise Control: CQ Strategy (Step 3)
7. Run, Walk, or Jog: CQ Action (Step 4)
Part III: How Do I Apply CQ?
8. See the Journey Ahead: Proof and Consequences of CQ
9. Recruit Travel Companions: Developing CQ in Your Team
Appendix: Research Context
Notes
Index
About the Author
Chapter 1
You Lead Across a Multicultural Terrain: Why CQ?
Leadership today is a multicultural challenge. Few of us need to
be convinced of that fact. We’re competing in a global marketplace,
managing a diverse workforce, and trying to keep up with rapidly
shifting trends. However, many approaches to this leadership
challenge seem either far too simplistic (e.g., “Smile, avoid these
three taboos, and you’ll be fine”) or far too extreme (e.g., “Don’t go
anywhere until you’re a cross-cultural guru”). Cultural intelligence
offers a better way. The four-step cycle of cultural intelligence presented
in this book is one you can run through every time you
jump into a new cross-cultural situation.
What are the biggest hindrances to reaching your goals personally
and professionally? How do you effectively lead people who
come from different cultural backgrounds? What kinds of cultural
situations bring you the greatest level of fatigue? How do you give
instructions for an assignment to a Pakistani employee versus one
from Bosnia? What kind of training should you design for a management
team coming from multiple cultural backgrounds? How
do you get feedback from a colleague who comes from a culture
that val
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