Flying High in a Competitive Industry: Cost-Effective Service Excellence at Sing

商家名称	信用等级	购买信息	订购本书
		Flying High in a Competitive Industry: Cost-Effective Service Excellence at Sing
		Flying High in a Competitive Industry: Cost-Effective Service Excellence at Sing

基本信息·出版社：McGraw-Hill Education - Europe
·页码：248 页
·出版日期：2005年12月
·ISBN：0071249648
·条形码：9780071249645
·版本：2005-12-17
·装帧：精装
·开本：8开 Pages Per Sheet
·外文书名：在竞争性产业中遨游

内容简介 Book Description
Singapore Airlines (SIA) is widely acknowledged as one of the leading airlines, if not the best airline, globally. This book provides insights into a simple but intriguing question: How has SIA managed to outperform other flag-carriers for decades, in an industry where it is notoriously difficult to succeed consistently?

Flying High in a Competitive Industry begins with an analysis of the airline industry and its key trends, moving on to a broad outline of SIA's strategic drivers of success. Empirical research was conducted at SIA to gain a deeper understanding of its strategy, core competencies and internal organization, innovation processes, and human resource practices, in order to distill strategy lessons that can inform the strategies of any organization competing in intensely competitive industries.

The book ends with some strategic lessons that we believe apply to any organization that aims to achieve sustainable success in hyper-competitive markets.

Book Dimension
length: (cm)22.6 　　　 　　　　　 　　　　　 width:(cm)15.2

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