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Know-How: The 8 Skills That Separate People Who Perform from Those Who Don't | |||
Know-How: The 8 Skills That Separate People Who Perform from Those Who Don't |
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Author Ram Charan has developed a holistic approach to what executives and managers must do and be to become successful leaders. According to Charan, leadership is a messy phenomenon because there are a number of things that influence it. Therefore, he has identified the skills, personal traits, and emotions that are required by today's business leaders.
Here is a breakdown of the eight know-hows:
1. Positioning and Repositioning: Finding a central idea for business that meets customer demands and that makes money.
2. Pinpointing External Change: Detecting patterns in a complex world to put the business on the offensive.
3. Leading the Social System: Getting the right people together with the right behaviors and the right information to make better, faster decisions and achieve business results.
4. Judging People: Calibrating people based on their actions, decisions and behaviors, and matching them to the non-negotiables of the job.
5. Molding a Team: Getting highly competent, high ego leaders to coordinate seamlessly.
6. Setting Goals: Determining the set of goals that balances what the business can become with what it can realistically achieve.
7. Setting Laser-Sharp Priorities: Defining the path and aligning resources, actions and energy to accomplish the goals.
8. Dealing With Forces Beyond the Market: Anticipating and responding to societal pressures you don't control but that can affect your business.
Command of the eight know-hows, according to the author, enables you to diagnose any situation and take appropriate action, lifting you out of your comfort zone of expertise by developing skills that prepare you to do what the situation requires, not just what you've traditionally been good at. The know-hows do not, however, stand alone. There are a million things that can block human beings from making sound judgments and taking effective action. That's where personal traits, psychology and emotions enter the leadership picture. Furthermore, the eight know-hows are especially influenced by a handful of personal traits that can affect leadership: ambition, drive and tenacity, self-confidence, psychological openness, realism and an insatiable appetite for learning.
I found this book too basic and common-sense. Is it because I have read so many business management books in the last year that I have come to expect more? Take for example the following statements:
"The true test of your positioning is the real world. If people like what you have to offer and you can sell it at a profit, you'll make money. If they're confused about what your business provides or they don't like it, you won't." (Is this too basic or just me?)
"The frequency, depth and abruptness of change in the world today means that you will be frequently shaping and reshaping your business so that it fits with the ever-changing landscape in a way that delivers your moneymaking aspirations." (Is it all about making money? Many management gurus will disagree with this last remark.)
"Selecting the right set of goals is the ultimate juggling act. The goals have to be of the right type and magnitude to be both achievable and motivational." (Again, too basic or just me?)
I personally found the book too basic for a manager at the helm of a big company. I think this book will appeal more to students in a 101 course on management and leadership. The stories of CEOs who turned large companies around make excellent case studies in a classroom environment.
Charan writes a deceptively clear but difficult to execute outline of what so many business leaders need to pay attention to. This book could easily provide the context for a business school degree program. In my opinion, the highest value is Charan writing with uncommon common sense, certainly one of the most valuable and elusive thinking qualities in my experience. Very smart, and in my opinion very accurate, with a clear focus on being clear in his writing. Always easier said than done, but well worth the pursuit because the right focus is what he is writing about. Another strong aspect of Charan is he is no monday morning quarterback: he understands the complexity of making the right decisions in real time situations. Bravo, well done.
Yes as others have mentioned there is not a great deal of original material but the use of case studies is what makes this a very good book. Charan has done a terrifc job of supporting his points with real-world examples. While this book came out in 2007 and a lot has changed since then particularly relating GM as an example ( a case study used in the book), it is still a book worth reading and adding to one's professional library.
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