I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus . . . in Three Simple Steps

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		I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus . . . in Three Simple Steps
		I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus . . . in Three Simple Steps

Birth, death, and conflict—three things you truly can’t avoid. Whether it’s big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer
lies in better communication—not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one’s point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Readers learn how to: • Tell the other person’s story—the cornerstone of real engagement
• Look from the outside in and see themselves as others do
• Recognize the role systemic factors play—and transform a conflict into a shared challenge
• Overcome the defense mechanisms that derail dialogue For anyone trying to negotiate a difficult situation with a boss, colleague, employee, or client, I Hear You changes opposition into understanding and mere talk into real trust.

网友对I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus . . . in Three Simple Steps的评论

I found this book a good read as I am often in situations where I have to communicate at work either to the people upstairs or the people "downstairs" from me that I'm managing. I wanted to improve my communications and also find a way of dealing with difficult situations in the workplace due to office politics. Though I find the content of the book and the concepts very helpful I didn't find the book particularly well-written. Nowadays all kinds of so-called "experts" write books I just wish they could find a decent writer to write it for them. I could see the volume of this book easily cut in half while delivering the same messages.

The real life examples were helpful but where one or two examples would've sufficed there were too many, therefore I found the book rather repetitious. If you master the skill of speed reading while scanning you can get through this book pretty fast and digest all its content pretty well.

I started this book expecting to learn how to communicate and negotiate more effectively. I finished the book with a new perspective on my personal and professional relationships and with the tools to get "unstuck" and retake control of my life. Donny Ebenstein provides not only excellent guiding questions and tips that help the reader flex their minds and achieve new perspective on their work relationships, but an overarching philosophy that unflinchingly places the onus of responsibility on the reader to retake control of their own actions. If you honestly examine your beliefs and actions then you can discover how you can change yourself to help get you unstuck and affect the broader dynamic in a constructive way.

I love this book. There are so many characters in it that I recognize -- and now I can see things from their perspective! This book has helped me in all important relationships, business and personal. And it's a fun read.

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