Raving Fans: Revolutionary Approach to Customer Service
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Raving Fans: Revolutionary Approach to Customer Service |
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基本信息·出版社：HarperCollins Business
·页码：160 页
·出版日期：1998年06月
·ISBN：0006530699
·条形码：9780006530695
·装帧：平装
·正文语种：英语
·丛书名：One Minute Manager
内容简介 A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans.
