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The Invisible Employee: Realizing the Hidden Potential in Everyone |  |
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The Invisible Employee: Realizing the Hidden Potential in Everyone | |
"Gostick and Elton′s simple–to–understand and teachable approach of setting and supporting core values and recognizing and celebrating those behaviors can be a very effective management technique for creating a committed and engaged workforce of ′visible employees.′ This is a culture no organization can afford to be without."
—Michael R. Losey, past president and CEO, Society for Human Resource Management, and Secretary General, World Federation of Personnel Management Associations
"The basic principles detailed in The Invisible Employee are simple yet profound: (1) setting a guiding vision, (2) seeing employees supporting that vision, and (3) praising and celebrating that behavior. Restaurants do not sell merchandise that people can take home, we only sell memories. Engaging our entire staff by using these principles helps Friendly′s provide great memories for our guests."
—John L. Cutter, CEO and President, Friendly Ice Cream Corporation
"The Invisible Employee is a very inventive and original book. Combining facts that will surprise you and a fable that will fascinate you, Adrian Gostick and Chester Elton have crafted a book that educates and entertains. The Invisible Employee is a wonderful read with a powerful message, and I highly recommend it to leaders at all levels."
—Jim Kouzes, coauthor of The Leadership Challenge
作者简介 Adrian Gostick is Director of Corporate Communications with the OC Tanner Recognition Company, the world′s leading employee recognition company. A dynamic speaker, Adrian speaks to business audiences around the world. He has also written for USA Today, Investor Business Daily, and many other business publications. He has been featured on ABC, CNBC, and NPR. He is the co–author of best–selling The 24 Carrot Manager, A Carrot a Day, and Managing with Carrots.
Chester Elton is a sought after speaker and recognition consultant. Chester is VP of Performance with OC Tanner Recognition Company (based in Salt Lake City, UT.) He has been a featured speaker at SHRM, NAER and many other HR conferences. He is the co–author of the WSJ best–seller, A Carrot a Day and is frequently quoted in the WSJ. He has been featured on CNN, Bloomberg and NPR for his expertise in motivation.
编辑推荐 From Publishers Weekly
This book has a simple message: praising employees is the "single business strategy" that meets "all your business objectives simultaneously." Praising employees generates commitment, which leads to high-level performance, which causes customer and investor loyalty, it argues. The authors' point is illustrated through a long, tedious fable about a tribe of "Highlanders" who are showered with gems by a tribe of "Wurc-Urs," until, that is, the Wurc-Urs start to disappear because they're so frustrated by the lack of praise. The book contains a list of 70 ways to recognize employees (buy them a garden statue, write them a funny song, etc.), as well as a few bits of more journalistic evidence (brief accounts of business studies, a story from the Wall Street Journal about an employee who quit when his employer gave him a gold Rolex without offering to pay the income tax on the gift, etc.). Savvy managers are unlikely to buy into the idea that lavish praise is all it takes to generate profits and make the stock price go up, but the book may provide them with a few new ideas for how to make their employees feel appreciated. (Mar.)
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
From AudioFile
Just say "thank you" often and sincerely to those who work for you and with you, and you'll take away the essential message of this title. Gostick and Elton teach managers the importance of appreciating coworkers and subordinates, thereby improving employee morale and retention. Alan Sklar's familiar voice takes listeners through this eye-opening management tool, entertaining them while passing along the authors' lessons. Sklar brings the stories to life with subtle phrasing and intonation, differentiating those sections from the instructions on management techniques. Even if you don't supervise, you can use Gostick and Elton's techniques with your family members and friends. Remember, the magic words are not only "please" but "thank you"! M.B.K. Winner of AudioFile Earphones Award © AudioFile 2006, Portland, Maine-- Copyright © AudioFile, Portland, Maine --This text refers to the Audio CD edition.
Review
This book has a simple message: praising employees is the "single business strategy" that meets "all your business objectives simultaneously." Praising employees generates commitment, which leads to high-level performance, which causes customer and investor loyalty, it argues. The authors' point is illustrated through a long, tedious fable about a tribe of "Highlanders" who are showered with gems by a tribe of "Wurc-Urs," until, that is, the Wurc-Urs start to disappear because they're so frustrated by the lack of praise. The book contains a list of 70 ways to recognize employees (buy them a garden statue, write them a funny song, etc.), as well as a few bits of more journalistic evidence (brief accounts of business studies, a story from the Wall Street Journal about an employee who quit when his employer gave him a gold Rolex without offering to pay the income tax on the gift, etc.). Savvy managers are unlikely to buy into the idea that lavish praise is all it takes to generate profits and make the stock price go up, but the book may provide them with a few new ideas for how to make their employees feel appreciated. (Mar.) (Publishers Weekly, January 30, 2006)
"...some great stuff on effective employee surveys, plus anecdotes and jokes that the reader could recycle for meetings and training sessions." (Personnel today, April 2006)
"...the message is sound..." (Professional Manager, June 2006)
"...this thought-provoking book nws a delight to read...practical and inspirational in showing readers how to change attitudes in very simple ways...." (Personnel Today, July 2006)
专业书评 From Publishers Weekly
This book has a simple message: praising employees is the "single business strategy" that meets "all your business objectives simultaneously." Praising employees generates commitment, which leads to high-level performance, which causes customer and investor loyalty, it argues. The authors' point is illustrated through a long, tedious fable about a tribe of "Highlanders" who are showered with gems by a tribe of "Wurc-Urs," until, that is, the Wurc-Urs start to disappear because they're so frustrated by the lack of praise. The book contains a list of 70 ways to recognize employees (buy them a garden statue, write them a funny song, etc.), as well as a few bits of more journalistic evidence (brief accounts of business studies, a story from the Wall Street Journal about an employee who quit when his employer gave him a gold Rolex without offering to pay the income tax on the gift, etc.). Savvy managers are unlikely to buy into the idea that lavish praise is all it takes to generate profits and make the stock price go up, but the book may provide them with a few new ideas for how to make their employees feel appreciated. (Mar.)
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
From AudioFile
Just say "thank you" often and sincerely to those who work for you and with you, and you'll take away the essential message of this title. Gostick and Elton teach managers the importance of appreciating coworkers and subordinates, thereby improving employee morale and retention. Alan Sklar's familiar voice takes listeners through this eye-opening management tool, entertaining them while passing along the authors' lessons. Sklar brings the stories to life with subtle phrasing and intonation, differentiating those sections from the instructions on management techniques. Even if you don't supervise, you can use Gostick and Elton's techniques with your family members and friends. Remember, the magic words are not only "please" but "thank you"! M.B.K. Winner of AudioFile Earphones Award © AudioFile 2006, Portland, Maine-- Copyright © AudioFile, Portland, Maine --This text refers to the Audio CD edition.
Review
This book has a simple message: praising employees is the "single business strategy" that meets "all your business objectives simultaneously." Praising employees generates commitment, which leads to high-level performance, which causes customer and investor loyalty, it argues. The authors' point is illustrated through a long, tedious fable about a tribe of "Highlanders" who are showered with gems by a tribe of "Wurc-Urs," until, that is, the Wurc-Urs start to disappear because they're so frustrated by the lack of praise. The book contains a list of 70 ways to recognize employees (buy them a garden statue, write them a funny song, etc.), as well as a few bits of more journalistic evidence (brief accounts of business studies, a story from the Wall Street Journal about an employee who quit when his employer gave him a gold Rolex without offering to pay the income tax on the gift, etc.). Savvy managers are unlikely to buy into the idea that lavish praise is all it takes to generate profits and make the stock price go up, but the book may provide them with a few new ideas for how to make their employees feel appreciated. (Mar.) (Publishers Weekly, January 30, 2006)
"...some great stuff on effective employee surveys, plus anecdotes and jokes that the reader could recycle for meetings and training sessions." (Personnel today, April 2006)
"...the message is sound..." (Professional Manager, June 2006)
"...this thought-provoking book nws a delight to read...practical and inspirational in showing readers how to change attitudes in very simple ways...." (Personnel Today, July 2006)
