Please Don't Just Do What I Tell You, Do What Needs to Be Done: Every Employee's

商家名称	信用等级	购买信息	订购本书
		Please Don't Just Do What I Tell You, Do What Needs to Be Done: Every Employee's
		Please Don't Just Do What I Tell You, Do What Needs to Be Done: Every Employee's

基本信息·出版社：Hyperion
·页码：128 页
·出版日期：2001年09月
·ISBN：0786867299
·International Standard Book Number：0786867299
·条形码：9780786867295
·EAN：9780786867295
·版本：1
·装帧：精装
·正文语种：英语
·外文书名：不要只做我告诉你的事:请做需要做的事

内容简介 在线阅读本书

由此踏上卓越之路
黄钟(《凤凰周刊》主笔)

2001年，美国著名企管顾问鲍勃·尼尔森出版了一本给员工看的小书——《不要只做我告诉你的事，请做需要做的事》。这本深入浅出的员工培训读物，很快就变得非常有名，因为作者在反思《致加西亚的信》的基础之上，异常清晰地阐明了一种重要的工作理念和态度，即“终极期望”。
这是一种顺应这个时代要求的双赢工作哲学。
所谓“终极期望”，这本书的书名就是其最简明的表达。周全点说就是：无论你在哪里工作，无论你的老板是谁，管理层都始终期望你不要坐等指令，而要运用个人的最佳判断和努力，为了公司、组织的成功而把需要做的事情做好。
虽然这不过是常识性的道理，但在员工激励专家鲍勃·尼尔森笔下，既不是枯燥的说教，也并非简单重复人所共知的常识。
尼尔森用简洁明快而又富于感染力的语言，使“不要只做我告诉你的事，请做需要做的事”，有了异乎寻常的深度和力量。他不仅仅是要告诉员工一个道理，而是要打动员工的心灵，并让他们愉快地付诸行动。
可是正如尼尔森所说，奇怪的是，竟然很少有企业、组织清楚地向员工说明过这一常识性道理，而这恰恰是当今时代所特别需要的一种工作哲学和态度。
当今的商业社会与以往大不相同，雇主与雇员、企业与职工的关系也发生了变化。老板不是只需要会干活的机器，员工也不是只需要能挣钱就行的岗位。
竞争的激烈、节奏的紧张、变数的繁多，都要求员工不能事事等待老板的吩咐。高管层往往欠缺一线员工所掌握的一手信息和切身体验，离问题太远，只是从报告中推测大致的情况。如果各个层次的员工不发挥主动性，随时思考如何改进自己的工作，如何更好、更及时地满足顾客的需求，企业就不能保持敏锐的反应和竞争的优势。
就雇佣关系而言，今天已经很少有人能从一而终、一辈子在某个地方工作。员工不再指望铁饭碗。正如布朗查德所说，他们最需要的是真诚和机会。他需要机会学习、增加知识、培养技能。他知道，只有提高个人适应市场的能力和自身的价值，才是工作的最佳保障。而学习的最佳方式就是有机会发挥主动性。如果在这个公司他不只是坐等指令，而是能够运用个人的最佳判断和努力，不仅他的创造力得到了公司的尊重和承认，而且他由此得到的锻炼和提升，也是他一生能够不断适应市场变化的宝贵财富。
也就说，无论从企业的立场还是员工的前途看，“终极期望”所表达的都是顺应这个时代要求的一种双赢工作哲学和工作态度。
那么，什么是已不太适应时代要求的工作哲学呢？这便涉及到鲍勃·尼尔森对著名的《致加西亚的信》的反思。当然，阿尔波特·哈伯德讲述的是美西战争期间一段动人的小插曲：一位下级军官罗文受命将总统的一封信送给古巴起义军将领加西亚，罗文受命时没有人确切知道加西亚在哪里，只知道他在古巴广大的山脉中，然而，罗文却奇迹般地完成了任务。这篇文章就是《致加西亚的信》，它提倡罗文的工作精神，一时广泛流传，非常有名。
然而，罗文的精神虽然是永恒的，但仅靠这种罗文精神已不足以跟上时代的步伐。因为罗文只是受命而行的完美榜样，并不是主动创造的积极典范。在今天，“那些只依靠员工把老板吩咐的事做好的公司，就好像站在危险的流沙上，早晚会被淘汰、淹没”。无论是老板还是员工，都必须超越《致加西亚的信》所表达的工作精神。 The author of the million-copy-selling 1001 Ways series shows how to get ahead by fulfilling every employers ultimate expectation. This book contains a clear message: Every boss wants an effective worker to do what most needs to be done without having to be asked. Simple? Perhaps. Easy? Not on your life. But thanks to Bob Nelson, employers and employees everywhere will be empowered by this vital message, and in the process achieve their goals and create a mutually rewarding experience. As brief, to the point, and inspiring as his previous best-selling titles, Nelsons commonsense advice can be applied to any situation, from the mailroom to the boardroom, and is illustrated with a wide array of examples and anecdotes from real life. Helping readers tap into their own intelligence, resourcefulness, and pride, Nelson demonstrates how acts of initiative both big and small can make an enormous difference in the way an employee is viewedand rewardedby his or her boss; he also shows how the effects of those actions benefit the entire organization. Its a perfect first day on the job book; a useful resource for any HR department; and a worthwhile investment for anyone who wants to learn more and go farther in a job, in a career, and in life.
作者简介 鲍伯·尼尔森是总部设在美国加利福尼亚州圣地亚哥布的尼尔森激励公司的创始人和主席，该公司为世界上1000多家知名企业提供管理咨询和员工激励培训，其中包括财富500强中三分之二的公司。
尼尔森曾是一名非常优秀的员工，从收银员、部门经理，一直做到公司首席执行官。
尼尔森既是一名经验丰富的经理人，企业顾问，也是一位超级畅销书作家，在企业员工激励，效率提升管理与领导艺术方面，是国际上公认的主要权威之一。
尼尔森的书洋溢着力量与创意，新颖而实用，被许多经理人、公司员工常年摆放在案头，以方便随时翻阅。例如，《1001年奖励员工的方法》、《1001种激励员工的方法》、《1001年主动工作的方法》等等。其中部分作品销量早已超过150万册。
尼尔森还与他人合作撰写过《管理傻瓜手册》、《咨询傻瓜手册》等畅销书。
《不要只做我告诉你的事，请做需要做的事》，是他的最新畅销书。 Bob Nelson, Ph.D., is the president of Nelson Motivation, Inc., a management training and consulting company. He has written numerous books on management and business skills, including the best-selling 1001 Ways series (1001 Ways to Reward Employees, 1001 Ways to Energize Employees, 1001 Ways to Take Initiative at Work) and Managing for Dummies. He lives in San Diego, California.
媒体推荐 ". . . It is also a great tool for employers to share with everyone in their workplace." -- Stephen C. Lundin, Ph.D., and John Christensen, authors, Fish!

"Bob Nelson's book . . . shows readers that they are, in fact, the masters of their own fates and successes." -- Martin Edelston, Chairman and Ceo, Boardroom Inc.

"If you're . . . looking for practical tools to get more out of life or work, read this new book!" -- Robert K. Cooper, Ph. D., author, The Other 90%

"Nelson has boiled self-leadership down to its very essence -- intoxicating, yet vital in today's increasingly competitive global business environment." -- Peter Economy, co-author, Leadership Ensemble: Lessons in Collaborative management from the World's Only Conductorless Orchestra

"Simple, smart and savvy . . . shows employees how to reach for the sky and use initiative they never knew was there." -- Dr. Stephen R. Covey, author, The 7 Habits of Highly Effective People
专业书评 From Publishers Weekly

Nelson, author of the bestselling 1,001 Ways to Reward Employees, knows that the best ideas often come from employees on the lowest rung rather than from the people in the corner offices. One Starbucks employee, for instance, created and began serving Frappuccinos even though her manager forbade her to do so; later, Howard Shultz, Starbucks CEO, thanked this worker. When employees at a U.S. Airways maintenance facility heard they might lose their jobs, they proposed to management that work from other parts of the country be consolidated at their site. They kept their jobs, and the airline saved money. This book is filled with brief anecdotes of people who did more than their day-to-day duties. In a friendly, knowledgeable tone, Nelson explains how to take the initiative and make one's job better or one's customers happier. Each of these brief chapters has a title that itself is a lesson "Turn Needs into Opportunities," "Learn to Enjoy Those Things Others Hate to Do" and "Regroup When Your Ideas Meet Resistance." His basic point is one of empowerment: think bigger, he urges, figure out "what needs to be done" beyond the confines of your job description and do it. Although readers may wish Nelson had offered more detailed suggestions, his solid advice should be read by employees at all levels of an organization. (Sept.)Forecast: Given Nelson's track record along with a radio satellite tour and speaking engagements, expect strong immediate sales.

Copyright 2001 Cahners Business Information, Inc.

文摘 Part One

Introduction: A Message Whose Time Has Come

Like many people, I held some interesting jobs as a teenager and in college. I had a job assembling bicycles (I was fired). I sold dictionaries door-to-door. I once spent a summer collecting unpaid tickets for a beauty pageant, ordered from sweet-talking contestants by middle-aged men who never intended to actually go. I've worked as a math tutor, a bookstore receiving clerk, a 7-Eleven cashier, and a summer camp Boy Scout counselor. I've done yard work and maintenance work for room and board to help get through college.

Most of these jobs were mundane to the point of being boring. They seemed to me at the time to have in common only the fact that they were each menial, minimum-wage jobs.

I learned later that I was wrong. Each of these jobs offered valuable lessons and opportunities that I ignored -- lessons I've since learned could be obtained in any job, at any level!

Take, for example, my job at 7-Eleven. I felt I was a good employee. I did what I was told to do and what I felt was expected in my job, which seemed to consist primarily of standing behind the cash register, waiting to ring up customer purchases.

One day, however, I was standing behind the cash register talking with another employee when the regional manager walked in the door. He glanced around the store for a moment, then motioned for me to come with him down one of the aisles. Without saying a word, he started to front merchandise, that is, to move up inventory to replace products that had been purchased.

He then walked to the food preparation area, wiped down the counter, and emptied a full trash receptacle.

I observed all of this with curiosity, and it slowly dawned on me that he expected me to do all the things he was doing! This came as a complete surprise to me, not because any of the tasks he was doing was new (I had done them all before; for example, I would mop t
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