提供帮助用语小结
提供帮助一般分两种情况：职业用语和其他情况。当拒绝别人的帮助时，记得说一句Thank you all the same.或者That’s very kind of you, but I can manage it myself.
[高考真题]
1. — Could you do me a favor and take these books to my office?
— Yes, ________. （山东2005）
A. for pleasure B. I could
C. my pleasure D. with pleasure
2. — Shall I give you a ride as you live so far away?
— Thank you. _________. (江西2005)
A. It couldn’t be better B. Of course you can
C. If you like D. It’s up to you
[答案与解析]
1. D。 for pleasure相当于for fun； my pleasure或者It’s a pleasure的意思是：不客气； with pleasure表示客气地接受或同意，意思是：当然了，很愿意。
2. A。 It couldn’t be better意为：太好了！表示很高兴接受别人的帮忙；而其他选项显得有些不礼貌：If you like（要是你愿意的话）；It’s up to you（由你自己决定）。
[巩固练习]
1. — Your suitcase seems very heavy. Need any help?
— ________
A. That all depends!
B. No, thanks. I can manage it myself.
C. It’s a pleasure.
D. It couldn’t be better. Thank you all the same.
2. — Can I get you a cup of tea?
— ________.
A. That’s very nice of you B. With pleasure
C. You can, please D. Thank you for the tea
3. — Good morning! ________
— No thanks, I’m just looking around.
A. How do you do? B. What can I do for you?
C. How are you? D. Would you like to help me?
Key: BAB
打电话用语小结
许多人害怕用英语打电话或接电话，一是因为自己的听力和口语水平不够，还有一个重要的原因就是电话英语中有许多固定表达方式。
[高考真题]
1. — Can I speak to Mr. Wang, please?
— ______ （2005全国卷I）
A. Who are you? B. I’m Wang.
C. Speaking. D. Are you John?
2. — Good morning, Grand Hotel.
— Hello, I’d like to book a room for the nights of the 18th and 19th.
— ______ (NMET 2001)
A. What can I do for you? B. Just a minute, please.
C. What’s the matter? D. At your service.
[答案与解析]
1. C。Speaking是This is Mr. Wang speaking的缩写形式，意思是：请讲，我就是你要找的Mr. Wang。
2. B。公司或酒店的员工接电话时，首先要自报单位的名称。在本题中，服务员在得知顾客的要求后，要花一点时间去查实有没有空房间，因此，礼貌地让顾客稍等。
[巩固练习]
1. — Hello, Mr. Smith. This is Larry Jackson. I am afraid I won’t be able to arrive on time for the meeting in your office.
— ______. We’ll wait for you. (江西2005)
A. Hurry up B. No doubt C. Cheer up D. That’s all right
2. Tara: This is Tara Patel from Cotton House in Kidderminster. Could I speak to Mr. Smith, please?
Mr. Smith: ______ (广东2005)
A. Hello. B. I’m Mr. Smith. C. Who are you? D. Speaking.
3. — Hello. May I speak to Zhao Hua?
— Yes. ______.
A. My name’s Zhao Hua B. I’m Zhao Hua
C. This is Zhao Hua speaking D. Zhao Hua’s me
(Key：1-3 DDC)
